Randy Aylsworth
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Randy Aylsworth Email & Phone Number

Director of Aging Services at City of Framingham
Location: Framingham, Massachusetts, United States 13 work roles 3 schools
2 work emails found @framinghamma.gov LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

Contact Signals · 2 work emails

Work email r****@framinghamma.gov
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Current company
City of Framingham
Role
Director of Aging Services
Location
Framingham, Massachusetts, United States
Company size
455 employees

Who is Randy Aylsworth? Overview

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Quick answer

Randy Aylsworth is listed as Director of Aging Services at City of Framingham, a company with 455 employees, based in Framingham, Massachusetts, United States. AeroLeads shows a work email signal at framinghamma.gov and a matched LinkedIn profile for Randy Aylsworth.

Randy Aylsworth previously worked as Director of Elder Services at City Of Framingham and Assistant Director, Framingham Council on Aging at Town Of Framingham. Randy Aylsworth holds Master Of Science In The Management Of Aging Services, Gerontology, Highest Honor from University Of Massachusetts Boston.

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Email format at City of Framingham

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{first}.{last}@framinghamma.gov
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Profile bio

About Randy Aylsworth

Customer Service professional with 25 years of experience with operations management, training, and employee development. Results-oriented leader with proven ability to execute day-to-day processes to exceed organizational goals and surpass customers’ expectations. Established and delivered training programs, coached and mentored staff, which resulted in improved levels of performance. Demonstrated a high level of motivation and enthusiasm in all areas of professional achievement.Specialties: Customer Service, Training and Development, Call Center experience, Coaching, Mentoring, Account Management, Project Planning, Product Testing, Counseling, Quality Assurance Design.

Listed skills include Leadership, Training, Process Improvement, Cross Functional Team Leadership, and 15 others.

Current workplace

Randy Aylsworth's current company

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City of Framingham
City Of Framingham
Director of Aging Services
Framingham, MA, US
Website
framinghamma.gov
Employees
455
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13 roles · 46 years

Randy Aylsworth work experience

A career timeline built from the work history available for this profile.

Director Of Elder Services

Current
City Of Framingham

Framingham, Massachusetts, United States

Apr 2023 - Present

Assistant Director, Framingham Council On Aging

Current
Town Of Framingham

Framingham, MA

Mar 2017 - Present

Customer Service Manager, Council On Aging

Current
Town Of Framingham

Framingham, MA

Sep 2014 - Present

Customer Service Supervisor

Philips Lifeline

Framingham, MA

  • Managed Data Entry staff to surpass departmental service level by 55%.
  • Coached Data Entry Representatives to meet all Quality Assurance standards.
  • Directed Data Entry Representatives to exceed Productivity standard by 42%.
  • Supervised Service Transition Team to convert hospitals’ Lifeline programs.
  • Spearheaded Service Transition Team to exceed converted subscriber goal by 45% in 2013.
  • Led Service Transition Team to receive 1.8 million dollars in revenue for 2013.
2012 - 2013 ~1 yr

Service Transition Specialist/Acting Manager Service Transitions

Philips Lifeline

Framingham, MA

  • Coordinated Lifeline programs’ transitions to exceed goals by 100% in 2008.
  • Worked closely with hospitals throughout the United States to transition their programs.
  • Served as a key liaison to other internal business partners to coordinate transition activities.
  • Overseen improvement project with external business partner to increase revenue by 25%.
2007 - 2012 ~5 yrs

Care Manager For Response Center

Philips Lifeline

Framingham, MA

  • Supervised/Hired staff of 25 Personal Response Associates.
  • Mentored staff to exceed Productivity goals by 14% and Quality Assurance goals by 5%.
  • Performed Reviews and Monthly Coaching meetings.
  • Facilitated Employee Retention committee resulting in an increase of staff retention by 15%.
2005 - 2007 ~2 yrs

Senior Trainer For Response Center/Sales

Philips Lifeline

Framingham, MA

  • Delivered training regarding call handling, quality assurance, sales skills and equipment.
  • Designed new hire training curriculum.
  • Created new Quality Assurance process and audits.
  • Presented corporate customer service trainings for company employees.
2001 - 2005 ~4 yrs

Process Improvement For Response Center

Philips Lifeline

Framingham, MA

  • Managed Personal Response Associates to achieve inbound call service levels.
  • Maintained daily staffing levels to meet the needs of answering emergency calls.
  • Coached Personal Response Associates regarding customer interactions.
  • Audited Personal Response Associates for quality.
2000 - 2001 ~1 yr

Senior Monitor/Acting Coach/Monitor For Response Center

Philips Lifeline

Framingham, MA

  • Supervised Personal Response Associates during call center migration.
  • Developed new procedures for handling subscribers’ calls more efficiently.
  • Assisted Personal Response Associates in handling emergency calls.
  • Exceeded all departmental standards in answering customers’ emergency calls.
1998 - 2000 ~2 yrs

Customer Service Representative

Continental Cablevision

Needham, MA

  • Serviced customers’ cable problems regarding cable/video technology equipment.
  • Organized meetings between customer service staff and technical staff.
  • Achieved best quality ratings for resolving customers’ technical issues on calls.
  • Performed sales to 250,000 customers throughout 25 towns.
1993 - 1996 ~3 yrs

Records Assistant/Staff Assistant

Brandeis University

Waltham, MA

  • Assisted with organizing numerous alumni events, such as Reunions and Homecomings.
  • Co-Supervised telemarketing fund-raising campaigns that raised over $250,000.
  • Provided alumni and internal business partners with alumni information.
  • Maintained all alumni data in university database and file system.
1985 - 1988 ~3 yrs

Trainer/Customer Service Representative

Professional Software, Inc.

Needham, MA

  • Delivered software product and sales training to customers throughout the United States.
  • Travelled to personal computer companies and computer trade shows to perform trainings.
  • Created training material for personal computer customers.
  • Serviced computer software problems for customers over the phone.
1980 - 1985 ~5 yrs
Team & coworkers

Colleagues at City of Framingham

Other employees you can reach at framinghamma.gov. View company contacts for 455 employees →

SB Steve Bedard Steve Bedard Colleague at City Of FraminghamNorth Attleboro, Massachusetts, United States, United States View → MN Marilia Nunes Marilia Nunes Colleague at City Of FraminghamMilford, Massachusetts, United States, United States View → PL Pearl Libenson Pearl Libenson Colleague at City Of FraminghamFramingham, Massachusetts, United States, United States View → DB Donnie Bolden Donnie Bolden Colleague at City Of FraminghamAuburn, Massachusetts, United States, United States View → JK James Kuczmiec James Kuczmiec Colleague at City Of FraminghamFramingham, Massachusetts, United States, United States View → MB Marilyn Bishop Marilyn Bishop Colleague at City Of FraminghamAshland, Massachusetts, United States, United States View → DD Donna Dunley-Lewis Donna Dunley-Lewis Colleague at City Of FraminghamWorcester, Massachusetts, United States, United States View → KR Kim Riley Kim Riley Colleague at City Of FraminghamFranklin, Massachusetts, United States, United States View → EF Eva Freire Eva Freire Colleague at City Of FraminghamFramingham, Massachusetts, United States, United States View → AD Ann Devito Ann Devito Colleague at City Of FraminghamFramingham, Massachusetts, United States, United States View →
3 education records

Randy Aylsworth education

FAQ

Frequently asked questions about Randy Aylsworth

Quick answers generated from the profile data available on this page.

What company does Randy Aylsworth work for?

Randy Aylsworth works for City of Framingham.

What is Randy Aylsworth's role at City of Framingham?

Randy Aylsworth is listed as Director of Aging Services at City of Framingham.

What is Randy Aylsworth's email address?

AeroLeads has found 2 work email signals at @framinghamma.gov for Randy Aylsworth at City of Framingham.

Where is Randy Aylsworth based?

Randy Aylsworth is based in Framingham, Massachusetts, United States while working with City of Framingham.

What companies has Randy Aylsworth worked for?

Randy Aylsworth has worked for City Of Framingham, Town Of Framingham, Philips Lifeline, Continental Cablevision, and Brandeis University.

Who are Randy Aylsworth's colleagues at City of Framingham?

Randy Aylsworth's colleagues at City of Framingham include Steve Bedard, Marilia Nunes, Pearl Libenson, Donnie Bolden, and James Kuczmiec.

How can I contact Randy Aylsworth?

You can use AeroLeads to view verified contact signals for Randy Aylsworth at City of Framingham, including work email, phone, and LinkedIn data when available.

What schools did Randy Aylsworth attend?

Randy Aylsworth holds Master Of Science In The Management Of Aging Services, Gerontology, Highest Honor from University Of Massachusetts Boston.

What skills is Randy Aylsworth known for?

Randy Aylsworth is listed with skills including Leadership, Training, Process Improvement, Cross Functional Team Leadership, Management, Call Centers, Account Management, and Customer Service.

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