Randy Chambers Email & Phone Number

Cleveland, Ohio, United States

Cleveland, Ohio

Brecksville, Oh

• Highly proficient with 18+ years experience in telecommunications and PBX environment• Maintain, install, and upgrade all telephony equipment for Cleveland Clinic Regional Hospitals and Family Health Centers (50+ facilities)• Lead Technician responsible for upgrade and migration of legacy phone system to Cisco CUCM environment• Work fluently with Project Management, Engineering, Operations, Management, and end-users while deploying phone system upgrades• Install, maintain, and upgrade small to medium key systems (Avaya/Nortel CS1000, Nortel BCM 50/400, and Avaya IP Office)• Update Cisco Unity voice mailboxes, Call Handler and other features on daily basis• Troubleshoot Cisco voice-gateway routers circuit issues and dial peer routing• Install, monitor, and maintain several trunk circuit types (SIP, PRI, QSIG, and COTS)• Apply patching, service packs, and system upgrades to HP/Avaya/Linux servers as required• Extend voice/data circuits as required and troubleshoot issues when necessary• Knowledge base on IP routing, switching, and networking• Familiar with DHCP Scope, DNS, TFTP, FTP, SNMP, and SMTP• Perform move-add-change on diverse telephony end-user devices such as SIP/SCCP/H.323, digital, Wi-Fi, analog, and fax sets• Overhaul customer call center environment by implementing ACD, Call Tree, Music-On-Hold, voice announcements, overflow, recording, menu prompts, and scripting• Obtain CCNA formal training with ability to logically follow IP routes and physical network. • Highly motivated technician and very professional with clients, customers, vendors, and management• Superior independent skills to work on own and adequate to lead co-workers on major projects and upgrades• Work on-call rotation during regular working and after-hours as primary contact for major telecom outages and issues. Escalate trouble to Tier 2/3 support or engage vendors as needed

Cleveland, United Kingdom

• Responsible for IP/digital PBX’s, key systems, voice infrastructure, voice messaging equipment, AC/DC power systems, servers, modems, and call accounting systems• Systems footprint which may include but not limited to the following: Nortel CS1000 (Option 11 to 81), BCM, Norstar, Avaya Aura, Avaya Aura Call Center, Telephony Manager, Symposium Call Center, Call Pilot, Octel, Amtelco, and Mirra systems• On-site technician responsible for 20+ Cleveland Clinic facilities• Lead Technician on telecom equipment installs and upgrades• New installs would include but not limited to build-out of hardware/servers, network cabling, network jacks, voice frame, equipment racks, and network switches• Monitor all T-1, PRI, SIP, and copper lines• Manage vendors to resolve issues and keep the appropriate client personnel updated on status of problem• Provide TIER 2 support to customers and co-workers. Expedite high-level issues to TIER 3 support for assistance in an efficient and timely manner• Perform remote and onsite Move/Add/Changes• Engineer and implement call center routing, ACD, reporting, and monitoring. Engineer consultant for sales team• Recommend and implement software patches or hardware changes on customer equipment and servers• Manage and maintain truck stock inventory levels. Ownership of inventory logs for usage

Cleveland/Akron, Ohio Area

• Network Analyst I for voice and data infrastructure which include local network connectivity at all sites, wide-area network connectivity to branches and remote offices, Internet access, telephone service for all employees in addition to the Call Center, cabling in all OSB buildings, and wireless services • Engineer remote and corporate office space by implementing cabling infrastructure, rack layout, configure Cisco router/switch for installation• Provide Visio drawings for reference and support• Order and install POTS, ISDN, T-1, DSL, and MPLS circuits for remote sites.• Able to perform move-add-changes on Nortel Option 81C/61C, Avaya Partner, and Tie Key systems• Support and maintain voice peripherals that include pagers, Blackberry's, wireless headsets, and IP Softphones

Network Operation Teachnician for start-up co-location data center in Cleveland, OH.