Randy Cook

Randy Cook Email and Phone Number

HR Director | Organizing and Resourcing | Client Relations | Operations | IT Build and Run | Negotiations | Program Management | Cost Reduction @ Cardinal Health
Randy Cook's Location
Columbus, Ohio Metropolitan Area, United States, United States
Randy Cook's Contact Details

Randy Cook personal email

n/a
About Randy Cook

I'm an experienced IT Servant Leader who enjoys helping teams execute projects and run smoothly.Specialties: Leading large teamsProgram DeliveryEDI Implementation and SupportApplication Monitoring and SupportFull stack team managementCall center managementSoftware and hardware roll out coordinationTransformationProcess management and improvementManaged Services

Randy Cook's Current Company Details
Cardinal Health

Cardinal Health

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HR Director | Organizing and Resourcing | Client Relations | Operations | IT Build and Run | Negotiations | Program Management | Cost Reduction
Randy Cook Work Experience Details
  • Cardinal Health
    Director Human Resources Operations
    Cardinal Health Nov 2022 - Present
    Dublin, Oh, Us
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  • Cardinal Health
    Director Software Engineering
    Cardinal Health Jun 2018 - Present
    Dublin, Oh, Us
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  • Cardinal Health
    Manager Software Engineering - Edi Platform Services
    Cardinal Health Mar 2013 - Present
    Dublin, Oh, Us
    Manged the EDI Platforms for the Medical and Pharmaceutical Businesses with $80B in ordering going through them. This includes all build and run functions for the platform with 30 Tier 2, Tier 3, and Managed Service staff. -Strategy: Team goal setting and tracking, process development-Project Planning/Execution: develop and coordinate estimates for roadmap planning and resource allication, assistn in archtecural design review and communicate development commitments to the business, approve project timelines/changesPersonnel: Hire and retain talent, track performance, facilitate employee growth, provice coaching oportunities, pursue corrective action when necessary, resource allocation-Miscellaneious: Handle customer escalations and special projects from senior leadership
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  • Cardinal Health
    Supervisor
    Cardinal Health Nov 2007 - Mar 2013
    Dublin, Oh, Us
    Managed daily operations of the EIT Service Center -- Tier 1 and Tier 1.5 support for SCS-P, SCS-M, NPS, and internal employees· Co-managed a staff of 47 · Led the tier 1 EDI and NPS Customer/Pharmacy Support·Met regularly with clients to provide feedback on service levels and to make service improvements/enhancements· Interviewing and hiring responsibility· Training development/design and implementation· Metric trending and analysis · Ensured metric and client goals were met·Responsible for strategic and staff development· Ensure alignment with corporate goals, vision, and policy· Ensured all analysts were coached and monitored on a monthly basis
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  • Cardinal Health
    Project Lead
    Cardinal Health Nov 2006 - Nov 2007
    Dublin, Oh, Us
    · Create project plans associated with implementation activities for each support request based on support requirements and expectations and EITSC leadership direction· Work with clients, EITSC Leadership, team members and multiple EIT organizations to ensure the support requirements are clearly identified, documented, communicated and approved· Effectively lead and coordinate resources in a matrixes environment to fulfill project deliverables on time and within budget· Develop dispatch / escalation processes for EIT which will need approved by the project team· Advise project managers or stakeholders of status and risks· Create regular status reports and communicate appropriately. This includes, but not limited to, project lists, project status, budget information, and issues / risk list· Coordinate and facilitate issue resolution, testing, training, and deployment activities as a project nears completion
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  • Cardinal Health
    Business Consultant
    Cardinal Health Nov 2004 - Nov 2006
    Dublin, Oh, Us
    Perform trending and analysis for our customer facing applications. Also create and facilitate training for those applications.
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  • Cardinal Health
    Sr. Customer Support Analyst
    Cardinal Health May 2002 - Nov 2004
    Dublin, Oh, Us
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Randy Cook Skills

Leadership Management Process Improvement Call Centers Software Documentation Training Visio Cross Functional Team Leadership Analysis Troubleshooting Business Process Improvement Team Building Recruiting Customer Service Project Management Six Sigma Business Analysis Customer Satisfaction Team Leadership Sdlc Business Process Information Technology Microsoft Office Enterprise Software Service Center Operations Technical Support Disaster Recovery Microsoft Excel Data Analysis Quality Assurance Integration It Business Management Hiring Powerpoint Time Management It Management Operations Management Shared Service Center Technical Documentation Leadership Development Philanthropy Mentoring Customer Relations Excel Problem Solving Customer Centric Solutions Software Development Life Cycle Documentation Electronic Data Interchange

Randy Cook Education Details

  • The Ohio State University
    The Ohio State University
    Family Financial Management
  • Ottawa Hills High School
    Ottawa Hills High School

Frequently Asked Questions about Randy Cook

What company does Randy Cook work for?

Randy Cook works for Cardinal Health

What is Randy Cook's role at the current company?

Randy Cook's current role is HR Director | Organizing and Resourcing | Client Relations | Operations | IT Build and Run | Negotiations | Program Management | Cost Reduction.

What is Randy Cook's email address?

Randy Cook's email address is ra****@****lth.com

What is Randy Cook's direct phone number?

Randy Cook's direct phone number is +161475*****

What schools did Randy Cook attend?

Randy Cook attended The Ohio State University, Ottawa Hills High School.

What are some of Randy Cook's interests?

Randy Cook has interest in Children.

What skills is Randy Cook known for?

Randy Cook has skills like Leadership, Management, Process Improvement, Call Centers, Software Documentation, Training, Visio, Cross Functional Team Leadership, Analysis, Troubleshooting, Business Process Improvement, Team Building.

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