Randy Crossley Email & Phone Number

United States

• Providing on-site and remote support for business-critical applications and hardware in a warehouse environment while making independent business critical decisions.
• Accountable for resolving highly complex computing, networking, and application issues at a local and Global IT level.

Denver, Pennsylvania, United States

• Lead Role in Manager's Absence: Regularly stepped up to oversee all IT-related operations in the absence of the IT Manager. Demonstrated versatility by seamlessly integrating into the operator role during personnel.
• Project Management: Spearheaded the refresh project at the Lancaster Distribution Center, successfully replacing over 200 desktop and laptop computers. Coordinated and delegated tasks effectively to operators, ensuring.
• Crisis Management: - Resolved a critical printer malfunction in T2/Witron during the IT Manager's absence, followed by documenting the solution for maintenance and IT teams. - Managed a significant planned power outage.
• Inter-departmental Support: - Delivered comprehensive IT support, both onsite and remotely, to diverse departments such as HR, Fresh, Grocery, GMHBC, Maintenance, T2, Procurement, Warehouse Operations, and Security..

Reading, Pennsylvania, United States

• Expertly provided IT support to Penske Truck Leasing agents and diverse end-users across North America through remote desktop, voice, and chat channels.
• Frequently assisted high-level management and VIP clients, handling IT inquiries with professionalism and efficiency, underscoring a reputation for excellence in service.Demonstrated proficiency in addressing a range.
• Actively contributed to team discussions, offering seasoned IT advice to colleagues and collaborating closely with the Desktop Support team to stay abreast of emergent issues.
• Took the initiative to create and enhance documentation, streamlining IT support processes and boosting team knowledge.

Wyomissing, Pennsylvania, United States

• Spearheaded a dedicated IT Support team, overseeing the resolution of POS challenges for over 200 Godiva retail outlets across North America.
• Orchestrated and deployed updates to Oracle Xstore software, including POS loyalty and non-loyalty promotions.
• Managed a suite of crucial servers: Oracle Xcenter/Application, Apache/Web, SQL, and Fujitsu Loyalty/CRM, ensuring seamless backend operations.
• Collaborated with Micros/Oracle in the pivotal transition to the new Xstore POS infrastructure.
• Supported Sales Audit processes for North America and the Pacific Rim through Island Pacific.
• Authored SQL scripts tailored for Loyalty and Micros Xstore POS systems, enhancing data accessibility and efficiency.

Wyomissing, Pennsylvania, United States

• Played a pivotal role in the testing phase of the Godiva Rewards Program, ensuring optimal functionality and user experience.
• Authored comprehensive documentation for the Godiva Service Desk, providing clear guidelines on troubleshooting POS software, register hardware, and network devices, enhancing overall support efficiency.
• Spearheaded weekly calibration meetings, fostering open communication and ensuring alignment among team members.
• Collaborated closely with Remote Relief, facilitating the seamless transfer of training materials and videos to registers across North America, the Pacific Rim, and China.

Wyomissing, Pennsylvania, United States

• Delivered efficient IT support to both local and remote users, addressing a range of technical inquiries and challenges.

Bachelor Of Science (B.S.), Information Sciences & Technology

Activities and Societies: Pennsylvania State University Helpdesk- Dean's List: Spring of 2008, Spring of 2007 - Had the honor to become a.

Ios Programming

- Acquired skills in Swift and iOS app development through online courses and resources. - Published "Math Race: Basic Operations" on.