Randy Crossley Email & Phone Number

United States

• Providing on-site and remote support for business-critical applications and hardware in a warehouse environment while making independent business critical decisions.• Accountable for resolving highly complex computing, networking, and application issues at a local and Global IT level.

Denver, Pennsylvania, United States

• Lead Role in Manager's Absence: Regularly stepped up to oversee all IT-related operations in the absence of the IT Manager. Demonstrated versatility by seamlessly integrating into the operator role during personnel shortages, efficiently managing both IT and operator duties.• Project Management: Spearheaded the refresh project at the Lancaster Distribution Center, successfully replacing over 200 desktop and laptop computers. Coordinated and delegated tasks effectively to operators, ensuring timely and accurate system updates and deployments.Training & Documentation: Established comprehensive training protocols for IT staff. Developed detailed documentation to aid both IT personnel and end users, enhancing operational clarity and efficiency.• Crisis Management: - Resolved a critical printer malfunction in T2/Witron during the IT Manager's absence, followed by documenting the solution for maintenance and IT teams. - Managed a significant planned power outage in the Transportation building by coordinating with maintenance to ensure power supply to essential systems. Activated backup generators to maintain server uptime, internet connectivity, and VoIP services, as well as ensuring continued operation of computers and printers, thus safeguarding business continuity.• Inter-departmental Support: - Delivered comprehensive IT support, both onsite and remotely, to diverse departments such as HR, Fresh, Grocery, GMHBC, Maintenance, T2, Procurement, Warehouse Operations, and Security. - Demonstrated consistent excellence in troubleshooting, frequently escalating and addressing intricate technical issues, thereby solidifying a reputation for adept problem-solving.

Reading, Pennsylvania, United States

• Expertly provided IT support to Penske Truck Leasing agents and diverse end-users across North America through remote desktop, voice, and chat channels.• Frequently assisted high-level management and VIP clients, handling IT inquiries with professionalism and efficiency, underscoring a reputation for excellence in service.Demonstrated proficiency in addressing a range of technical issues encompassing software, hardware, and networking.• Actively contributed to team discussions, offering seasoned IT advice to colleagues and collaborating closely with the Desktop Support team to stay abreast of emergent issues.• Took the initiative to create and enhance documentation, streamlining IT support processes and boosting team knowledge.

Wyomissing, Pennsylvania, United States

• Spearheaded a dedicated IT Support team, overseeing the resolution of POS challenges for over 200 Godiva retail outlets across North America.• Orchestrated and deployed updates to Oracle Xstore software, including POS loyalty and non-loyalty promotions.• Managed a suite of crucial servers: Oracle Xcenter/Application, Apache/Web, SQL, and Fujitsu Loyalty/CRM, ensuring seamless backend operations.• Collaborated with Micros/Oracle in the pivotal transition to the new Xstore POS infrastructure.• Supported Sales Audit processes for North America and the Pacific Rim through Island Pacific.• Authored SQL scripts tailored for Loyalty and Micros Xstore POS systems, enhancing data accessibility and efficiency.• Expertly handled escalated POS-related challenges spanning various systems like Micros Xstore, Micros Xcenter, Fujitsu GlobalSTORE, and CRM.• Partnered with IT Security to meticulously investigate and rectify POS discrepancies.Delivered comprehensive retail IT support for Godiva's global presence, including North America, the Pacific Rim, and China.• Assisted in resolving polling challenges across regions, and adeptly reinstalled the Global Afaria Client software on registers when required.

Wyomissing, Pennsylvania, United States

• Played a pivotal role in the testing phase of the Godiva Rewards Program, ensuring optimal functionality and user experience.• Authored comprehensive documentation for the Godiva Service Desk, providing clear guidelines on troubleshooting POS software, register hardware, and network devices, enhancing overall support efficiency.• Spearheaded weekly calibration meetings, fostering open communication and ensuring alignment among team members.• Collaborated closely with Remote Relief, facilitating the seamless transfer of training materials and videos to registers across North America, the Pacific Rim, and China.

Wyomissing, Pennsylvania, United States

• Delivered efficient IT support to both local and remote users, addressing a range of technical inquiries and challenges.

Bachelor Of Science (B.S.), Information Sciences & Technology

Activities and Societies: Pennsylvania State University Helpdesk- Dean's List: Spring of 2008, Spring of 2007 - Had the honor to become.

Ios Programming

- Acquired skills in Swift and iOS app development through online courses and resources. - Published "Math Race: Basic Operations".