Information Technology: Support Technician
Current• Installed, configured, tested, maintained and upgraded computer systems and network equipment.• Deployed new PCs, laptops for users with OS installation and configuration of required applications, software's.• Diagnosed system problems and identified appropriate solutions.• Replacing brake/fix equipment.• Resolved incidents related to hardware, software applications or network connectivity issues.• Managed user accounts, permissions and access rights in Active Directory.• Troubleshot issues on device-specific problems, network performance, and internet connectivity.• Configured and tested new hardware and software.• Handled customer complaints and escalated issues according to procedures.