Recruited by the leading Japanese global information and communication technology company (Fujitsu) to take on responsibility for IT services and IT consultant. I have been contracted out to the Government of Alberta as an IT Support Technician for almost 3 years now. In the past years as an IT Support Technician, I have dealt with individual installed, configured, tested, maintained, and upgraded computer systems and network equipment. They deployed new PCs and laptops, diagnosed system problems, and resolved incidents related to hardware, software, and network connectivity. They managed user accounts in Active Directory, troubleshooted device-specific problems and network performance issues, configured and tested new hardware and software, and handled customer complaints while following escalation procedures.Area of Expertise:• ServiceNow • Office MS365 • Remote (RDP)• Windows Server (AD)