As a Package Operations Division Manager in UPS,I planned schedules and reviewed workload and manpower to ensure targets were met on a cost-effective basis. I reviewed all current processes and support systems to identify future enhancements and increase efficiency for the Metro Denver area, SW Washington area, and Wyoming and Eastern Idaho. I managed 16 operations and 13 satellites simultaneously. I complied with all DOT, OSHA, and safety regulations for 1,100+ employees. I developed and implemented process improvement strategies to drive organizational growth. I promoted a healthy working environment, while motivating employees to catapult their engagement and commitment.It is worth noting that I managed and supervised employees, assessed performance, evaluated training needs, and conducted training sessions to improve productivity and efficiency.The following are highlights of the value I brought to UPS:☛ I accomplished monthly operating profit of $5 million in 2017 by streamlining business operations, implementing cost-savings initiatives, and securing key clients.☛ I achieved and exceeded revenue and sales targets by managing the number of accounts and exploring innovative business solutions.☛ I harmonized cross-functional communication between operations, human resources, engineering, security, business development, marketing, and finance departments.☛ I orchestrated strategic and business plans to align company’s objectives with the vision, while managing over $13 million revenue/month and keeping costs below $8.9 million/month.☛ I successfully raised over $171,000 without fundraisers by managing Effective to United Way Campaign Goal in 2017.☛ I secured the status of 197% effectiveness in on-time delivery, 106% effectiveness in Take Charge Growth Program, 161% effectiveness in Auto Crashes to plan, and 104% effectiveness in injuries to plan.I enhanced up to 96% of UPSPAC participation, the highest of all operations in Desert Mountain.

Throughout my career as Package Business Manager in UPS, I oversaw five extended package operations safety, service, efficiency, training, planning, and growth initiatives. I collaborated with business owners to drive process changes as needed, while consistently coordinated with other team members to drive results. I performed day-to-day tasks, including checking product specifications, supervising staff, ensuring safety standards compliance, improving efficiency and processes, and meeting client requirements. It is worth noting that I interacted with existing and new clients to identify operational needs and analyze customers’ behaviors resulted in achieving the highest level of customer service and satisfaction.The following are highlights of the value I brought to UPS:☛ I executed number of projects to improve business and delivery functions, from start up to completion and final delivery by staying within budgets and stringent deadlines. ☛ I developed improved operational plans resulted in four operations with zero auto crashes and injuries for at least one year.☛ I designed and updated safety culture to take three operations incident free for over one year.

Throughout my career in UPS as Package on Road Supervisor, I developed and executed specific action plans to get employees to targeted performance levels. I directed workgroup of 30 drivers and 25 persons pm outbound operation. I adhered to safety standards, adopted improved methods, and enhanced customer satisfaction level.