Build point-and-click scalable solutions that accelerate Cisco’s employee experience transformation.Responsible for low-code / no code development of solutions that allow for acceleration of the Digital Strategy from vision to value. Responsible for identifying and configuring solutions using Salesforce platform capabilities and features to reduce the need for custom code development and accelerate time to value by point-&-click solutions.Work with Cisco’s Customer Experience (CX) transformation leaders, Product owners, Business Analysts, Data & IT team to drive end to end solutions enabled by robust and scalable digital architecture on Salesforce Service Cloud.

Member of the CSG Transformation Team, helping CSG ("Customer Success Group") transform how it works with customers to ensure customer success.Manage the CSG Headcount Request App (an internal Salesforce app used to manage the headcount request and approval process within CSG) from end-to-end, including requirements & feedback gathering, and the solution designing, building, testing and releasing of new functionality. Manage Contract Modification Case project, involving a global cross-functional team that includes Sales Operations, Renewals and Revenue RecognitionWork closely with other members of the CSG Transformation Team to ensure new/existing employees have correct level of access for the new Compass ConsoleWork with Salesforce Renewals team to analyze and organize their content for Salesforce Knowledge, and to develop a Knowledge Management strategyWork with Salesforce Renewals team to organize and publish content on a Trailhead CSG Renewal Manager Community siteWork with Salesforce Scrum/IT teams to implement Salesforce Knowledge for Renewals team, and expose Knowledge Articles within the Renewals Console (built on the Salesforce Lightning Console)Work closely with other members of the CSG Transformation Team to help develop and provide training for Renewals and drive adoption of the Renewals Console and Salesforce KnowledgeWork closely with other members of the CSG Transformation Team to develop UAT Scripts for Renewals Console releases and manage UAT sessionsDesigned and built a Job Architecture Salesforce Community (built on Community Cloud) working with cross-functional teams in CSG to ensure hiring managers across CSG assign new hires / transfers the correct Job Family & Job Code

Member of Sales Operations supporting the Sales team.Salesforce Administrator / Business Analyst for Forsythe's salesforce instance, supporting 600 usersProvides day-to-day end-user support, best practices and tips on Salesforce usage, including trainingCreates fields, custom objects, page layouts, workflow rules, fields (including advanced formulas and lookups), apps, tabs, reports, dashboards and approval processesPerforms administrator functions such as user management, profiles, roles, permissions sets, assignment rules, sharing rules, queues, and licensesPerforms data management functions, including batch/bulk exports and updates of dataAnalyzes user requirements, identifies system approaches, and develops recommendations with cross-functional teamsManages internal Salesforce release process, including creation & migration of Change SetsCollaborates with operations, sales leaders, marketing and other teams to identify and prioritize specific requirements for process and technical improvements, including the creation & maintenance of Salesforce Governance and SOC II Compliance policies & proceduresResponsible for conducting quarterly SOC II Audit, ensuring users have correct level of access to data within Salesforce

Implementing Firepond by FPX, a Configure-Price-Quote (CPQ) solution, a turnkey approach for provisioning CPQ implementation services for companies using Sales Cloud from Salesforce.Firepond by FPX is the only serious choice for mid-size companies seeking a full CPQ solution that offers the following advantages:- Rapid Implementation- Better User Experiences- Better and Faster Change Management

Performed a Business Analyst & project management role in designing & building a salesforce.com app to manage our Services skills, onboarding, and career development functions.Helped design & build a project management suite of tools utilizing the salesforce.com platform.Worked with senior Services management to create a project management office (PMO) to monitor client-facing projects & established executive-level reports.Helped design & build a "gamification" application on the salesforce.com platform for use by the Services team as an incentive to creating reusable assets.Knowledge Management person for the Salesforce Services team, which involved creating & maintaining information access points, fielding questions from Services consultants using Salesforce Chatter, and providing access to tools & information for the teamMigrated Services content from legacy knowledge management system to Salesforce Content and worked with key stakeholders to determine taxonomy for content organizationWorked with the Salesforce Content Product Manager to establish best practices and roll-out Salesforce Content to various groups at salesforce.comConfiguration experience using salesforce.com, including creation of custom applications using custom objects, workflow, approval processes, formula fields, validation rules, page layouts, record types, custom fields, email templates, etc.