Randy Goor Email & Phone Number

BC, AB, SK, MB, ONT

Exciting things are happening at Westcan and Chris’s Signs. We have amalgamated the operations of these two great brands and formed Signature Site Services Inc. We are here to service your signage, lighting, electrical and building maintenance needs! Check out our new website for more information. www.signaturesite.com

Alberta, Saskatchewan, Manitoba

Abbotsford BC

• Managed store operations and the daily booking of clients while optimizing appointment times with technician schedule.
• Acheived six out of nine months of positive sales growth in a challenged industry.
• Beat previous years Profit by 5.1% through focus on reducing wage cost and material costs.
• Net Promoter Customer Feedback Score for shop was 87.3% compared to 77.1% previous year with 284 surveys.

Abbotsford, BC

• Lead training, succession planning, recruitment and performance management programs for the market. Oversaw day to day operations and profitability results through store management teams.
• Maintained staffing levels for six restaurants through follow up with manager on recruitment activities.
• Lead monthly meetings to review profit, people and operational targets then set direction for future.
• Maintained market business plan by adjusting for new initiatives, current results and owners direction.
• Ensured files for over 100 Permitted Employees and 340 other staff were accurate and complete.
• Created streamlined reports to improve analysis of business KPIs and monthly results.

Surrey, British Columbia, Canada

• Responsible for inventory control, accuracy, safety and merchandising.
• Reduced inventory in backroom by 50% in 2 months to improve efficiently / productivity.
• Created a training and assessment tool to consistently improve accuracy in the backroom.
• Enforced food safety and FIFO rotation in food departments and dairy cooler.
• Follow-up with maintenance team to ensure floor waxing and sanitation standards in washrooms.
• Lead a team of 35 to successfully unload up to 4 trailers per night and merchandise store for next day.

Abbotsford BC

• Assist the Store Team Leader in day to day operations of the entire business.
• Drive a respectful team culture centered on open communication, sharing, listening and personal recognition of team members at all levels
• Drive a culture that fosters a team people want to be a part of and stay on at all levels
• Recognize, coach, and provide meaningful feedback through active performance management
• Plan, interview and assess talent in an effort to build the best store team
• Follow up on and assess the training progress of new team members

Abbotsford BC

• Manage the day-to-day operations of the Hardlines team including accurate signing and pricing as well as ensuring quality merchandise presentation
• Drive complete, timely and quality merchandising transitions
• Ensure team members are available for our guests by analyzing all Hardlines schedules weekly to ensure proper staffing levels are met
• Set high standards for a strong guest culture, ensuring team consistently delivers a fast and friendly shopping experience that exceeds guest expectations
• Set high standards for store exterior and interior cleanliness and build a safe and secure environment
• As Leader on Duty, assess store opportunities and goals on a daily basis; assign workload to team members and follow up to ensure tasks and goals are complete

Fraser Valley (Franchised Locations)

• Responsible for the daily operations the development of managers at 7 franchise locations.
• Completed budgets, examine financial results and provide coaching to maximize profitability.
• Administers Payroll, Benefits Programs and Accounts Payable for a business with 150 employees.
• Conducted surprise and announced evaluations of Quality, Service and Cleanliness.
• Provided training and feedback on the role-out of new products and marketing plans.
• Facilitated regional training classes for managers on Operational and People Skills.

• Achieved strong operations and product quality at 5 Bakeries by working with Managers.
• Opened the Sunwood COBS location in Coquitlam – responsible for all operations and training of new staff leading up to the opening. Assisted with other bakery openings.
• Oversaw the training of new franchisees for the COBS Bread system.
• Developed local marketing strategies to build sales of new and existing locations.

• Fostered a teamwork approach which resulted in outstanding customer service.
• Achieved Triple A rating on Customer Service Reviews three consecutive years.
• Earned “Manager of The Year” award in October 2001.

Bachelor Of Business Administration - Bba, Business Management And Marketing

Activities and Societies: International Marketing, Services Marketing, Marketing Strategy, Business Research Methods, and Consumer.

Curriculum For Living, Personal Development, Breakthrough In Effectiveness And Communication

Activities and Societies: Multiple self-development seminars that provide breakthrough business and personal results.