* Identify and prioritize system enhancements with Business Stakeholders. Manage the backlog using Rally.* Work with external partners to integrate new fulfillment systems.

* Led 18-month project to create new Rails Client Service & Ordering System. Utilized both internal and offsite outsourced teams. Completed on schedule and under budget.* Saved 50% in hosting costs by migrating from 3rd party hosting provider to AWS Cloud hosting using cloud formation scripts to deploy Windows & Linux servers. Additional benefits included improved on-demand scalability and reduced disaster recovery time.* Integrated current applications with in-house card processor, adding a second processor. 6m effort spanning multiple office locations.* Strengthened security posture and passed PCI assessment. ISA (Internal Security Assessor) certified. Effort included firewall updates, client connectivity coordination, improved network segmentation, and new host based intrusion detection (HIDS).* SME for PCI, security, firewall, & vulnerability mitigation.* Established change review process to better identify impact to system stakeholders.* Improved system availability by working with hosting provider to replace Windows servers with Red Hat Linux.* Cut server hosting costs by 40% / month, by auditing invoices and changing backup types.* Created charts to better measure and facilitate scrum team progress.* Enhanced WATIR Ruby test automation framework scripts for better reliability.

* Worked with multiple departments to identify new system needs and design effective solutions using agile scrum practices.* Diagrammed process workflows to aid support and new team member onboarding.* Created new relationship with SMS vendor, enabling SMS notifications to cardholders.

* Leader of maintenance and support team for internally developed call center and external member portal. * Analyzed production support issues and managed to resolution.* Improved team metric reporting by publishing on SharePoint, reducing recurring efforts.

* Technical Owner for the MasterCard intranet, Enterprise Search, and other proprietary client facing web applications. Managed projects, customer relationships, maintenance, and support for these applications. Performed resource management and P&L forecasting. Team members were US / India Offshore based.* Automated the intranet reorganization process using PERL, saving 80% in recurring efforts.* Led the support team for the extranet application infrastructure which was responsible for $160MM in annual revenue. Availability improved and surpassed the 99.9% requirement.* Saved 63% in labor support costs by streamlining processes for engaging application support teams and outsourcing efforts.* Reduced monthly forecasting efforts 20% and forecasting errors 50%, by creating metrics reports that identified staffing needs and project variances each month.

* Managed backlog for five custom applications. Established usage metrics to aid in prioritization. Standardized build practices to improve system availability.* Delivered on-time and within budget the integration of Vendor process management software.* Designed the data schema for project that consolidated over 1400 application and database servers into four centrally located servers. Data migrated from HP Allbase to Oracle.

* Software developer for client facing reporting application written in C++ on HP UX servers.* Provided 24/7 support for various server applications and nightly batch ETL processing.

* Software developer of workers compensation provider application using Forte Express Object Modeling Tool, similar to Java.