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Experienced Operations Professional with 10+ years of progressive experience in,-Organizational Development-Process Improvement-Customer Service, Sales and Call Center Leadership-Real Estate Acquisition and Management-Manufacturing-LogisticsAccomplished leader with expertise in driving world class results while achieving a high level of employee and customer satisfaction.As Regional Vice President of Operations I had full autonomy in the leadership and development of 8-12 Area Managers, 6 project managers, 300+ front line employees, spanning 14+ states and over $110 million in annual revenue.
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Regional ManagerSecurespace Jan 2024 - PresentRedondo Beach, Ca, Us -
Regional Vice PresidentPrime Group Holdings, Llc Dec 2018 - Jul 2023Saratoga Springs, Ny, Us -
Regional Vice President Of OperationsLife Storage 2004 - 2018Salt Lake City, Ut, UsFully responsible for a 130+ store region with $110 million in annual revenue encompassing 8-12 area managers, 6 project managers and over 300 frontline employees spanning 10 states. Responsible for the continuous improvement of daily operations including development of yearly strategic plan, budget formulation, audit compliance, P&L performance, customer acquisition and on-boarding, talent acquisition and customer satisfaction. -
Customer Relations Group LeaderSaint Gobain Tecnical Fabrics 2003 - 2004Complete responsibility for 10 person Inside Sales/Customer Relations team. Fully supported all aspects of five major manufacturing facilities covering North America. Accountable for all customer interfacing including order generation, scheduling, delivery and post sales issues. Coached, trained and mentored front line personnel in customer relations skill sets.
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Senior Manager Of Customer ServiceIngram Micro 1993 - 2003Irvine, Ca, UsOversaw all aspects of customer service and logistics outsourcing as well as fulfillment service offerings. Full accountability for performance against objectives of 120+ person, multi-site, multi-shift, inbound/outbound call center (10,000 plus calls per day), as well as Assigned Account and Quality Assurance teams. Ensured high-level customer interaction on sensitive issues both face-to-face and through various media. Handled product pricing and availability. Trained, developed, and directed front line supervisory personnel.
Randy Hillman Skills
Randy Hillman Education Details
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Buffalo State UniversityBusiness
Frequently Asked Questions about Randy Hillman
What company does Randy Hillman work for?
Randy Hillman works for Securespace
What is Randy Hillman's role at the current company?
Randy Hillman's current role is Service/Sales/Operations Executive.
What is Randy Hillman's email address?
Randy Hillman's email address is ra****@****cro.com
What is Randy Hillman's direct phone number?
Randy Hillman's direct phone number is +171663*****
What schools did Randy Hillman attend?
Randy Hillman attended Buffalo State University.
What skills is Randy Hillman known for?
Randy Hillman has skills like Leadership, Customer Service, Operations Management, Team Building, Training, Strategic Planning, Customer Satisfaction, Process Improvement, Call Centers, Coaching, Negotiation, Contract Negotiation.
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