Randy James Email & Phone Number

Chicago, Il, Us

Lake Zurich, Illinois, Us

Author of the IT Best Practices Audit that covers 2200 topics across 15 subject areas. o Led comprehensive, objective IT due diligence and IT assessments of target/client’s current technology infrastructure, technical engineering, and operational practices. o Provided PE firms and strategic buyers with current state and uses of information technology, risk assessments, and detailed roadmaps with specific, prioritized, actionable recommendations to improve the security, reliability, performance, capabilities, and costs of IT to maximize enterprise value.

Chandler, Arizona, Us

Thought leader applying deep business and IT knowledge and experience during IT due diligence, CMMC Level 3 security, and cloud and data center transformation and insourcing initiatives for Fortune 500 clients including a F500 materials manufacturer and a gas pipeline operator.Author and lead of IT Due Diligence services to support client M&A success.Chief Architect in PMO office driving the adoption of Cloud Principles (Infrastructure as code, Automation) in Insight client's on-prem and cloud environmentsLead architectural design sessions and initiative scoping activities for large scale transformation to modern hybrid infrastructure on Cisco, Dell, Netapp, Pure, and VMware platforms. Provide hybrid architecture and delivery oversight for our project delivery teams.

Basking Ridge, Nj, Us

Chief Architect and Account CTO for a global Fortune 50 client. Responsible for defining IT modernization, transition, and cloud first transformation strategies, architectures, governance, processes, cost/benefit models and roadmaps.Target environment is hybrid Cloud and DevOps based to support SAP, Citrix, Microsoft Office365, Azure, Teams, Cloud PBX, SFDC, ServiceNow, and Commvault. Report to client’s Senior Vice President of Technology. Lead and collaborate with client and key technology and service partners Verizon, AT&T, TCS, Andersen, Cisco, Avaya, Microsoft, Dell, SFDC, and ServiceNow.• Identified infrastructure components of high risk and significant technical debt. • Developed modernization plans for documentation, data availability and protection, capacity, unique site configurations, staffing and skill levels, equipment, and software and configurations to reduce operational and security risks.• Identified weak or non-existent ITIL processes and practices and developed remediation plans. Topics included defining application characteristics and capacity/resource requirements, project plans, testing methods, architecture standards, and change control.• Conducted M&A IT due diligence for 100 new sites to define and assess the target’s current IT architecture and assets, and identify risks.• Authored sections of the 2020 and 2021 IT Strategic Plans for the client’s Board, including use of SD-WAN to securely access cloud based platforms, eliminating 400 PBX systems with a unified, cloud based service ($17 million annual savings), and use of ITIL processes to improve quality, support, and reduce costs.• Identified the opportunity, defined the architecture, and modeled the benefits of consolidating 3 stand-alone networks into a single, lower cost ($23 million annual savings), high availability architecture.• Led client Innovation Team, and conducted briefings on new and emerging technologies.

Chief Architect and Account CTO for Fortune 400 clients in life, health, property & casualty insurance, employee benefits, banking/trust services, quick serve restaurants, and hospitality industries. Developed innovative enterprise scale solution designs and architecture for hybrid and cloud based platforms and services.• Designed and managed development of a prototype Discover Card web portal to display detailed AT&T account statements without logging-in to multiple sites. The innovation reduces contact center calls while improving the customer experience, increases Discover’s revenues, lowers AT&T’s statement and customer service costs, and encourages use of auto-pay.• Designed an AWS based architecture (Linux, Polly, Alexa, RDS, and Lambda) to replace a legacy employee benefits portal that serves 25 million users. Solution is a resilient, scalable, global platform that can support multiple languages, and eliminates 50,000 custom voice recordings.• Utilized AWS Transcribe to design contact center architectures to enable transcribing of voice calls to text, enabling customer sentiment analytics and improved service representative coaching.• Designed the AWS, Jasper, AWS S3, and Hadoop based Internet of Things (IoT) solution to increase the scale and resolution of location and vehicle operation data of 1,000,000 vehicles by 100x, enabling advanced analytics to create detailed risk profiles of current and prospective auto insurance customers and enable new products (pay by use for example).• Designed the architecture to create a private business Internet between a service provider and F100 enterprise clients to enable real-time, on-demand, secure data access. Solution eliminates data quality and freshness issues, reduces security and operational risks, and reduces the costs of systems and databases.

North Mankato, Mn, Us

Vice President and CIO for 1/3 of Taylor Corp., a web based manufacturer and managed services provider of customized products for corporate clients of Staples, Office Depot, and OfficeMax. Additional role as Vice President of Customer Services, responsible for contact centers, customer service, and order fulfillment. Named "Supplier of the Year" by Staples.

Senior Vice President and Chief Technology Officer for a big data/retail marketing and sales analytics provider to major retailers including Saks, Cole Hahn, Bloomindales, Coach, ProFlowers, etc.

Kansas City, Missouri, Us

Senior Vice President and Chief Information Officer. Increased employee productivity by 1000%, and enabled $940M growth (over 1300%) in organic sales in 4 years. Reduced IT spend by 20%. Created industry's first fully electronic, laptop and AI expert system based application with 6500 business rules, integrated illustrations, and digital signature pads, coupled with document management, straight-thru insurance underwriting and issue. Named as one of the worlds top 100 CIO's by Computerworld.

Mba, Business

Bs, Business And Technology