Randy Cotter Email & Phone Number

Randy Cotter is a Experienced PC Technical Analyst now seeking a new opportunity.

Listed skills include Cross Functional Team Leadership, Visio, Process Improvement, Software Documentation, and 45 others.

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  Pc Production Analyst

  Cvs/Caremark

  Apr 1996 - May 2012

  • Conduct acquisitions, recommendations, and installations for Windows compatible computers, hardware and software for multiple locations.• Coordinate computer network administration with server team to ensure daily network operations.• Establish and develop corporate computing standards and procedures for Call Center, IT, Mail Order Pharmacy and corporate divisions by meeting one-on-one.• Train/mentor employees for desktop support of the IT department.• Coordinate conversion of 5 - 10K IBM OS/2 machines to Windows 2000 by developing image used on machines and testing applications.• Disaster Recovery – created PC image for Disaster Recovery exercises, worked with network team to ensure DR machines did not connect to production environment.• Coordinated conversion of 9 - 15K Windows 2000 machines to Windows XP by developing image used on machines and testing applications.• Convert Lotus Notes to Microsoft Exchange/Outlook.• Research and analyze various systems to identify purchase of new PC’s that resulted in a savings of $1MM.• Assist in creation of service desk related knowledge documents and post on server for access by techs and communicated location of new document.