Randy Josselyn Email & Phone Number

Nashville, Tn, Us

Nashville Metropolitan Area

Assist in the development of IAAPA Education seminars, vendor tours and member offerings. Assist in the development os the IAAPA bi-annual membership technology survey.

Greater Nashville Area, Tn

Greater Nashville Area, Tn

Team Trajectory provides hospitality, operations, marketing and ticketing system expertise to theme parks, waterparks, zoos, aquariums, museums and other attractions. Let our team assist you during your RFP process to ensure you select the correct system(s) for your attraction. Team Trajectory can work with your architectural and design teams to ensure an exceptional guest experience, maximum throughput and efficiency. Team Trajectory is here for you providing design, setup, integration, and implementation services, as well as Business Intelligence and analytics integration. Contact Team Trajectory Ticketing to propel your attraction to the next level.Team Trajectory has worked with leading attractions in the United States including: The Detroit Zoo, Natural History Museum of Los Angeles County, The Loveland Living Planet Aquarium, Zoo Miami, Denver Museum of Nature and Sciences, History Colorado Center, Natural Bridge Caverns, Aquarium of the Pacific, The Capital Wheel and more.

Served as project manager for Disneyland Monthly Payment Program. providing direction to cross-functional teams and determining requirements for future enhancements. Establish business process improvements and/or generate requirements for multiple lines of business. Role expanded to assist with the launch of Walt Disney World Monthly Payments including the facilitation of User Acceptance and Financial Integration Testing. Additional Ticketing responsibilities include various ticketing projects and initiatives from inception to deployment.

Acted as a liaison between various lines of business (Finance, Operations, Ticket Services, Revenue Management, Online, New Technology) for the development and support of IT projects and resources. Collaborated and built consensus within the IT Ticketing Team to formulate product enhancements, implementation strategies, and support models to ensure a positive Guest experience, maximize overall profitability, and protect the Disney Brand.Directed the creation, preparation, and implementation of use case scenarios, training and testing environments, and product launch of Disneyland Monthly Payments for Annual Passports as well as Web Box Office for the Military Sales ChannelDocumented and communicated procedures essential for ongoing support for the Disneyland Ticketing Team Provide feedback and direction for ticketing enhancement and support requests from multiple lines of business Organize and prioritize conflicting tasks, adapting to changes in project direction to meet optimal Guest satisfaction and corporate goals

Solely responsible for the management strategy, team development, financial budget, and labor control of the Admission revenue and operation. Established recruitment strategy, instructed management and instituted guidelines for the identification of appropriate candidates for employment within the department.Understand the Guest experience and react to shifts in Guest behavior to increase profitability and satisfaction. Conceived and composed the hospitality mission statement and Guest Relations philosophy, oversaw the training process to establish a common Guest Service culture company wide. Formulated the strategic approach for use of online sales channels and directed all aspects of consumer website including creative design, email communication, online marketing, and brand presence. Significant time spent analyzing front-end operations for efficiency, revenue pricing and strategy (admission tickets, season pass and food pricing). Coordinated marketing partnerships and promotions including broadcast, print, internet and alliances establishing a unifying marketing message and directing all aspects of marketing campaigns to the consumer webstore.Produced, planned and developed departmental operating budgets in excess of $1M Accountable for daily operation, training and administration of over 200 employees, supervisors and managersCreate marketing strategy and establish management team for pass membership/program including pass membership pricing, promotions, and partnershipsActed as Project Manager for implementation of online web store, e-ticketing, e-consignment and Ticketing System/Access Control system generating over $2M onlineResearched, negotiated and implemented credit card processing contracts, IT service contracts, cashless system agreements, and promotional marketing contracts with appropriate corporations

Ba, Sociology, Education

Education record