Stony Brook Medicine is a New York State run Hospital and University specializing in patient care and recovery. With a revenue of approximately $6 Billion in revenue yearly and over 13 thousand employees.Level one trauma technician with 0% failure rate working in decontamination, perp pack, sterilization and sterile storage. Creating an environment of positivity and productivity to ensure patient safety and recovery. Utilizing ultrasonic washers, steam sterilizers, sterrad sterilizers and bore scopes to clean and prep for sterilization. Achievements:• Updated inventory system to optimizes efficiency and rapid turnover by 40%• Created an environment of positivity to increase productivity interdepartmentally and internally by 30%

I worked to improve efficiencies in the areas of the warehouse, logistics, installations, scheduling and sales department. I created plans of actions like policies and procedures, training and development, also mentorship programs and establishing departmental standards. I have the capability to work in a fast paced environment with flexibility and ability to prioritize for rapidity changing projects. I maintain consistent member satisfaction through gathering feedback received from any platform and communicate this with the team, implementing changes or training where necessary. I established department standards, guidelines and objectives, and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of assigned areas. I create and maintain an environment of mutual and reciprocal trust, respect, and confidence within departments and when dealing with clients. I lead by example providing a professional demeaner to members while striving to provide outstanding service. I determine areas requiring improvement then develops and implements solutions and strategies to ensure maximum efficiency is achieved. I hire, motivate, train, coach, mentor, and directs staff to ensure that team members receive leadership, guidance, and resources to accomplish established objectives. I completed calls with clients before, during and after installations for feedback on installations for client satisfaction. Working with commercial site managers for a memorable experience. I am responsible to manage the company’s daily operational needs and leads the department supervisors in coordination of daily scheduling, production, distribution and timely completion of work projects. Achievements• Improved efficiencies by improving processes and adding 20% to our bottom line• Created action plans for team member that were under performing and that increased client satisfaction by 10%

I supervised staff during various inbound and outbound freight operations. I ensured production goals are met by managing tonnage, payroll, and other administrative functions. I planned hourly employee schedules to meet daily operations goals. I made sure that all company FMCSR, OSHA, and DOT policies, rules and laws were adhered to. I coached, trained and developed associates in a manner consistent with company policies and procedures. I made safety a priority holding safety meetings before and after all shifts. I acted as a champion of XPO’s values, demonstrating them and holding the team to the same high standards. Achievements• Creating a strong team environment which improved customer engagement and drove our KPI’s adding 28% revenue on our bottom line.• Getting drivers back on time so overtime was minimal and reducing labor costs by 15%

I communicate directly to Executive Management and attend meetings & training by Executive Management. I skillfully create and implement departmental policies & procedures with follow-through in communication, practice, and education. I deftly ensure positive union relations and positive relationships within other departments. I quickly completed monthly and quarterly analysis reviews for corporate and ensured the budgets were adhered to by planning and execution. I also ensure gaming activity is conducted in accordance with New York State Lottery Regulations. I am in charge of the Project Management of the gaming floor regarding game placement and cabinet/theme changes. I meticulously analyze the gaming reports to evaluate the performance of gaming equipment and staffing levels. Analyzed business trends and made adjustments to increase revenues. I am directly in charge of the recruitment, training, and succession planning within the department. I am the Manager on Duty (runs entire casino/property when executives leave) and provide outstanding customer service internally and externally by creating personal relationships with guests and associates. I possess excellent time management skills with projects and organizing several vendors to complete their portion of the projects. I was also in charge of implementing and training new technologies as we received them for streamlining efficiencies.Achievements• Creating high performing team generating $260 million in yearly revenue• Analyzed reports and making tweaks to generate 1.5 million in added revenue yearly• Implementing customer service based technologies to increase customer retention by 20%

I skillfully promoted the adherence to both company and department policies & procedures through communication and education. I expertly ensured gaming activity is conducted in accordance with New York State Lottery Regulations. I was directly responsible for the organization and operation of the assigned shift and its associates. I visually inspected the gaming floor and regularly communicated with Slot Performance Manager, Director of Slot Operations, and Executive Management regarding gaming and associate issues. Analyzed business trends and made adjustments to increase revenues. I smartly mentored associates incorporating consistent coaching and encouragement. I also took care of the recruitment & training and served as the manager on Duty (runs entire casino/property when executives leave).Achievements• Creating high performing team generating over $652 million in yearly revenue• Working with other departments to create strong guest relations to keep guests coming back• Working with vendors to make sure games didn’t go down to increase revenues

I directly oversaw all branch operations, including sales, rental, and service departments, consisting of 15+ associates. I was responsible for managing a Union Mechanics shop in full compliance with the Occupational Safety and Health Administration requirements. I ensured the efficient and safe operation of all material handling equipment. I also maintained a clean, neat, and orderly work area and assisted in maintaining the warehouse's security and safety. I was responsible for receiving product returns and updated inventory balances on hand and maintained compliance with all safety and corporate regulations. I proficiently handled all customer complaint issues within the Sales, Rentals, and Service Departments. I also established and maintained a strong client base as a result of dedicated customer service activity.