Tier One Relocation is an industry leader committed to providing extraordinary military moves throughout the United States. This is accomplished by: • Ongoing recruiting and training of our service providers and staff. • Process improvements to increase efficiency and minimize service issues. • Focus on communication to help assure the members of our Armed Forces have the kind of experience during their House Hold Goods move that is worthy of the service they provide for us year round.

• Document process and procedures for Household Goods and Military Move programs.• Train on Household Goods and Military Move programs utilizing all media formats to provide comprehensive training programs.• Implement and manage ongoing process improvements to assuring high level of compliance and execution occurs for all moves.

• Identified process improvement opportunities, refined processes and procedures• Trained on and/or implemented changes• Coached/mentored various levels of staff to improve productivity and create a team environment.

• Spearheaded a network-wide scheduling program, which included managing people, deadlines, and budgets to ensure quality results. • Hired, trained, and directed staff from the network quality group, the reverse logistics group, and the customer product quality group, which managed the inspection and repair process for high-value products. • Created and executed processes and tools for automating the majority of each function, which led to the successful management of groups. Key Accomplishments:• Successfully developed and implemented a network-wide automated scheduling system.• Demonstrated exceptional ability to motivate employees for optimal productivity and efficiency. • Awarded Manager of the Year in 2010.• Doubled the network and reduced the staff by 40% while retaining high performance standards.

• Oversaw daily efforts of staff to ensure efficiency and motivation. • Responsible for the training and development of staff. Created training manuals and programs that specifically met the needs of personnel. • Created and implemented online tools to provide transparency for clients. Key Accomplishments:• Created and implemented various online screens to provide live status updates of all orders within the network.• Reduced staff by 30% and maintained current metrics.• Bridged departmental gaps with strong collaboration with IT and customer service.

• Trained and developed leadership program participants to produce consistent, unprecedented results in areas of their lives important to them, including career, productivity, effective communication, and relationships.• Personally coached all Landmark graduates to be effective in their endeavors and have power in the face of any circumstance. • Created strong working relationships with clients that led to return and referral business. Key Accomplishment:• Consistently produced high statistics for program enrollments and volunteer participation.