I've been in the Customer Service/Business Process Outsourcing Industry since late 2004. A large part of which, is in the Email and Chat Support field. I have previous experience with Zendesk, as well as other similar apps such as Desk.com and Service Cloud. Should there be a need for the Customer Service team to scale up, I can also assist in bringing-in people with relevant background and the right attitude.With years of Customer Service/BPO experience under my belt (and still going), I am confident that I can add value to your organization. I am also a quick learner, never blue, and immediately available to start on either a part time, or full time job. Feel free to peruse my profile to know more about me and the potential value that I bring to the table.