Randyl Pamphlet Email & Phone Number

Oakland, Ca, Us

Ashland, Oregon, United States

Dallas/Fort Worth Area

Hayward, Ca

Richardson, Texas

Resolving Analyst for UnitedHealthcare's community and state division. Review and process provider appeals for Medicaid members, ensuring proper reimbursement for services rendered.

Dallas/Fort Worth Area

Responsible for enrolling retirees who were leaving creditable group coverage from their former employers into comprehensive Medicare health plans. Provided information about various insurance carriers plans and Original Medicare coverage. Assess each retiree’s health needs and recommended plans based on current health needs and wants in a desired plan. As Benefits Advisor, I quoted plans from an array of insurance companies where I was certified to sell. Required to adhere by HIPAA Regulations… Show more Responsible for enrolling retirees who were leaving creditable group coverage from their former employers into comprehensive Medicare health plans. Provided information about various insurance carriers plans and Original Medicare coverage. Assess each retiree’s health needs and recommended plans based on current health needs and wants in a desired plan. As Benefits Advisor, I quoted plans from an array of insurance companies where I was certified to sell. Required to adhere by HIPAA Regulations and PHI. Licensed to sell Medicare health plans in Texas, Nevada, Minnesota, North Carolina, Virginia, Delaware, and Tennessee. Show less

Dallas, Tx

Made adjustments to transaction trades, purchase amounts, and tax basis via the request of brokers, financial advisers, certified public accountants and unit holders.Provided thorough explanation of the K-1's and the entire tax package, information needed to generate K-1's, and where to report figures from the K-1 forms. Monitored representatives on the call center floor to ensure proper handling of calls and floor etiquette. Accepted escalation request that required supervisory attention… Show more Made adjustments to transaction trades, purchase amounts, and tax basis via the request of brokers, financial advisers, certified public accountants and unit holders.Provided thorough explanation of the K-1's and the entire tax package, information needed to generate K-1's, and where to report figures from the K-1 forms. Monitored representatives on the call center floor to ensure proper handling of calls and floor etiquette. Accepted escalation request that required supervisory attention. Assisted representatives with difficult calls and questions. Monitored call times and calls volume. Accepted hard copy request from investors, brokers, C.P.A.’s, and financial advisors that required extensive work on accounts. Located accounts using personally identifiable information. Emailed, faxed, and mailed copies of tax packages to individuals per the clients request. Show less

Provided quality food and customer service to all hotel guests. Responsible for the set-up and breakdown of hotel events and conferences. Responsible for the service of food to guest and adhering to all food and health guidelines. Maintained a professional appearance and mannerism. Assisted with set-up of tables, linens, chairs, etc, for full service of banquet events. Maintained knowledge of policies and procedures. Maintained sense of urgency when on the service floor. Maintained back of the… Show more Provided quality food and customer service to all hotel guests. Responsible for the set-up and breakdown of hotel events and conferences. Responsible for the service of food to guest and adhering to all food and health guidelines. Maintained a professional appearance and mannerism. Assisted with set-up of tables, linens, chairs, etc, for full service of banquet events. Maintained knowledge of policies and procedures. Maintained sense of urgency when on the service floor. Maintained back of the house, front of the house and side work duties for overall productivity of banquet events. Maintained clear and open communication between all staff members for overall event success. Followed Health and Safety practices at all times. Stayed abreast of event details to answer all questions and requests of event coordinators and guests. Provided excellent food and beverage service for banquet events. Maintain positive and professional attitude. Complete all other assigned duties when necessary. Show less

San Leandro, Ca

Provided advocacy for low-income families on welfare in California (Cal Works). Trained families on their rights under Cal Works program and assisted with appeals hearings for illegal actions taken by the Department of Social Services. Organized parent meetings as well as community events.

Oakland, Ca

Planned work by reviewing assignment area to determine organization of neighborhoods and locate households for conducting interviews. Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws. Explained the purpose of the census interview, answered residents' questions, elicited information following a script, and recorded census data on forms. Assessed quality control levels on selected addresses, determined which samples passed or failed,… Show more Planned work by reviewing assignment area to determine organization of neighborhoods and locate households for conducting interviews. Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws. Explained the purpose of the census interview, answered residents' questions, elicited information following a script, and recorded census data on forms. Assessed quality control levels on selected addresses, determined which samples passed or failed, and maintained records for quality control verification. Complied with accuracy standards while maintaining high production rates. Maintained records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties. Met daily with supervisor to review and submit work, and receive additional instructions. Show less

Orinda, California

Responsible for closing functions, including calculating daily totals, making bank deposits, and balancing registers. Monitored and changed front-end register drawers and provided loans to the front-end registers from the store safe. Counted and balanced cash tills throughout the shift and during end of day procedures. Performed reconciliation daily and weekly sales reports. Answered in-coming telephone calls. Provided customer service assistance for western union, money order, lottery, refund… Show more Responsible for closing functions, including calculating daily totals, making bank deposits, and balancing registers. Monitored and changed front-end register drawers and provided loans to the front-end registers from the store safe. Counted and balanced cash tills throughout the shift and during end of day procedures. Performed reconciliation daily and weekly sales reports. Answered in-coming telephone calls. Provided customer service assistance for western union, money order, lottery, refund and exchange services. Show less

Starkville, Al

Answered inbound calls within guidelines/goals established by the client and management. Consistently achieves call quality score goals in order to meet client and customer satisfaction goals. Provided customer service assistance to Medicare AARP/United Healthcare Group Part D Prescription Drug Plan members. Assisted members with enrollment, un-enrollment, billing issues, plan details, and drug coverage details. Followed HIPAA regulations and responsible for Personally Identifiable… Show more Answered inbound calls within guidelines/goals established by the client and management. Consistently achieves call quality score goals in order to meet client and customer satisfaction goals. Provided customer service assistance to Medicare AARP/United Healthcare Group Part D Prescription Drug Plan members. Assisted members with enrollment, un-enrollment, billing issues, plan details, and drug coverage details. Followed HIPAA regulations and responsible for Personally Identifiable Information. Performed other duties as assigned.Retail Experience with: The Limited Stores American Outfitters Show less

Oakland, Ca

Gathered intake information for the recently deceased. Answer telephones with a pleasant/professional manner. Greeted families, vendors, and all individuals in a professional manner. Functioned in compliance with company policies and local, state and government regulations regarding OSHA, FTC, MSDS, etc. Provide administrative support to the directors and office manager. Performed duties and direct activities such as: typing and/or word processing, compiling report data, verifying data… Show more Gathered intake information for the recently deceased. Answer telephones with a pleasant/professional manner. Greeted families, vendors, and all individuals in a professional manner. Functioned in compliance with company policies and local, state and government regulations regarding OSHA, FTC, MSDS, etc. Provide administrative support to the directors and office manager. Performed duties and direct activities such as: typing and/or word processing, compiling report data, verifying data, photocopying, filing, and mailing correspondence. Assisted staff with funeral related duties. Show less

Oakland, Ca

Assisted customers with merchandise in the fitting room and on selling floor. Built floor sets for the store. Stocked floors with new merchandise and operated Point of Sale machines. Informed and encouraged customers about applying for the store credit card and its benefits. Greeted customers and ascertained what each customer wanted or needed. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Watched for and recognized… Show more Assisted customers with merchandise in the fitting room and on selling floor. Built floor sets for the store. Stocked floors with new merchandise and operated Point of Sale machines. Informed and encouraged customers about applying for the store credit card and its benefits. Greeted customers and ascertained what each customer wanted or needed. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Watched for and recognized security risks and thefts, and leaned how to prevent and handle such situations. Recommended selected, and helped locate or obtain merchandise based on customer needs and desires. Answer questions regarding the store and its merchandise. Describe merchandise and explain use, operation, and care of merchandise to customers. Ticketed, arranged and displayed merchandise to promote sales. Inventory stock and requisition new stock. Show less

Oakland,Ca

Picked up and sorted incoming and outgoing mail. Assisted with enrollment of students and organizing new student packets. Performed a variety of Internet research functions and used word processing, spreadsheets, and presentation software. Duties also included fielding telephone calls, filing, and data entry. Assisted with overflow work from administrative and executive assistants, and filled in for the office receptionist as needed. Assisted with school's annual fundraiser.

Education record

Biochemistry

Activities and Societies: The Black Women's Collective Associated Students of Mills College

Bachelors Of Science, Biology

Bachelor Of Science (B.S.), Health/Health Care Administration/Management