Process Management/ImprovementI take a whole systems approach to process design and understand that you attack the process not the people. To be successful you must define, understand and meet both the external and internal customer requirements. Five years experience as an internal quality/process consultant and process management trainer. Trainer of process management, process improvement, team building and statisical tools for process improvement. Taught over 100 classes, with over 1000 attendees. Designed and delivered quality concepts training that met TL9000 requirements. Facilitated continuous improvement teams that improved cycle time and error reduction. Project Management Project manager for several cross-functional projects, including deployment of fiber optic rings in 6 states with a budget of $10 million. Customer facing Project Manager for network testing solutions, managed action item registers, customer requirements and satisfaction. QualityISO 9000 and TL 9000 internal auditor. Conducted ISO 9000 and TL 9000 internal audits and lead teams to resolve major and minor nonconformities.Specialties: • Lean Enterprise• Process Management• Customer Focus – Internal and External• Project Management• ISO 9000 Auditing• TL 9000 Auditing• Root Cause Analysis• Process & Project Team Leadership• Process Improvement Team Leadership• Data Collection Design & Analysis• Innovative Solutions• Whole System Approach