Randy Mcglothin Email & Phone Number

Clearwater, Florida, Us

Lead a diverse team of approximately seventy members, responsible for the business intelligence, Enterprise Data Warehouse, Enterprise Software Solutions, Health Information Exchanges, and Enterprise data integrations. Solutions include Salesforce CRM, MuleSoft, Cloverleaf, Snowflake, Sitecore, Health Catalyst, SharePoint, and other bespoke software. Created multiple strategic directions moving BayCare technology ahead in the maturity model. Drive ideas through the investment planning and project management process to ensure successful development. Regularly present proposals and strategies to C-level executives and develop partnerships between multiple business stakeholders including physicians, hospital presidents, marketing, and various technology teams.• Partnered with Digital Marketing to deliver a mobile application strategy and a digital front door for BayCare. • Reduced cost by 400k annually while increasing performance by moving the Enterprise Data warehouse to Snowflake Cloud running on AWS.• Improved first call resolution by implementing Salesforce Health Cloud and Sales Cloud OneCRM program supporting five business pillars.• Increased quality outcomes using strategies to increase usage of bi-directional data from national data exchanges CommonWell and CareQuality.• Enhanced data quality and project leadership using the Executive Data Governance committee. Took over chair position after three months.• Led multiple work streams to meet strategic objective of switching third party administrators and bringing select functions in house for the BayCare HealthPlan. Functions included a Salesforce CMS, Sitecore marketing site, and a new operational data store using Snowflake technologies.

St. Petersburg, Florida, Us

Oversaw seven software engineering teams consisting of approximately seventy-five associates, responsible for all client facing solutions, document delivery and Peoplesoft ERP (HRMS). Client solutions included the client investment portal, digital advice channel, retail trading confirmations, institutional statements, client correspondence and branch office service workflows. Took strategic demands and ideas through the investment planning and project management process to ensure successful development. Cultivated C-level executive relationships and developed partnerships between multiple business stakeholders including business owners, marketing, legal, and various technology teams.• Managed the Mobility and Smart Building program consisting of multiple projects. These projects focused on security, IoT sensors, a BI Platform, contact tracing and hoteling solutions, allowing associates the ability to choose how and where they work.• Reduced form rejection rates from 15% to 3% by delivering Smart Forms solution. This solution ensured data was accurate and complete to allow straight through processing. • Delivered Digital Advice Channel allowing for clients to provide investment criteria and open an accounts online. Was awarded exemplary performance for delivery on time and under budget. • Ensured Raymond James met regulatory obligations with document composition and delivery to clients for Client Best Interest regulation.• Developed and oversaw annual IT Operating Plans of approximately 11 million (Profit and Loss versus Capital views).• Created Proof of Concepts (POC’s) and negotiated contracts with vendors for outsourcing a variety of services. Saved company over 500k over 5 years with ASG negotiation.• Resided on several board committees to develop policies on SDLC, Vendors, Technologies, and code quality. Implemented SonarQube with Change Management processes to improve quality by 30%.

St. Petersburg, Florida, Us

Managed multiple development teams supporting various business units in operations and wealth management. Delivered software development projects on time and on budget.• Planned and directed software development activities including Bespoke software, 3rd Party COTS, and ERP products like PeopleSoft.• Improved customer satisfaction by delivering a Customer Service Management solution that allowed for a 360-degree view of that client during any call or incident pulling data from multiple solutions.• Established operating procedures for groups managed to drive efficiencies and quality control.• Supported VP in development of annual IT operating budget, tracked actuals to budget for reporting on project deliverables.• Maintained our business continuity protocols and controls to minimize disruption to business operations.• Developed and maintained relationships with external IT vendors and service providers.• Ensured compliance to licensing agreements, upgrades and compliance for software packages.

St. Petersburg, Florida, Us

Managed account management operations teams including functionality for ACATs, transition management for advisors, mass account transfers, margins and RJ Bank products including Security Based Lending (SBL).• Responsible for full data conversion and account implementation for banks purchased by Raymond James and Associates.• Managed account opening process for all accounts converted when onboarding large financial advisors books.• Created initial Security Based Lending application (SBL) from the ground up bringing on millions of additional revenue.• Developed software engineers and analysts through coaching and mentoring.• Project Management (PM) duties such as budgeting, resource forecasting and tracking.• Facilitated problem solving sessions when issues arose impacting production or project timelines.• Enforced usage of internal SDLC processes to improve code quality and auditability.

St. Petersburg, Florida, Us

Led development of enterprise web services, Biztalk orchestrations, CA Service Desk implementation, and corporate-wide Intranet. • Responsible for staff development, project management, product prioritization, client relations and developing and managing an annual budget. • Participated in evaluations of 3rd-party applications such as CA Service desk.• Led development project to replace Vantive Software with Computer Associates Service Desk implementing ITIL processes for incident management and problem management.• Improved corporate intranet availability and performance by replacing the Vignette Content Management solution (CMS) with Sharepoint.

St. Petersburg, Florida, Us

• Developed ERP applications using several ASP, C#.NET, PeopleSoft and several 3rd party systems. • Provided primary support and system analysis for various departments including Benefits Administration, Payroll, Workflow and Human Resources. • Designed and developed Employee Self Service web using traditional ASP to extend PeopleSoft functionality. • Utilized Mercury Quality Center for software testing and defect management. • Project leader for major upgrade of PeopleSoft System to version 8.8 from 8.3. • Worked on CRM PeopleSoft implementation as team leader and was promoted to management.

Arlington, Va, Us

Arlington, Va, Us

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science - Bs, Accounting