Randy Enguancho (Cfm ,Bics, Cims Gb) Email & Phone Number

United Arab Emirates

Dubai

Company Services & Geographical Presence‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾Green & Smart Facilities Management | 3000 customers | 9000 staffKey Objective of the role‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾► To ensure soft services operations run smoothly and efficiently, and that the facility or organization is able to provide a clean, safe, and comfortable environment for its customers, visitors, and employees.Key Achievements‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾★ Successfully developed and managed a facilities team consisting of 500 plus manpower. ★ Handled client portfolio having AED 25M in annual revenue.★ Oversee and direct day-to-day soft services operations of 13 clients in 18 locations across Dubai and Northern Emirates.★ Managed work performed by over 30 vendors, including projects up to AED 6.5M.★ Achieved a customer satisfaction rating of 95% through regular feedback surveys, addressing customer concerns promptly, and implementing customer-focused training programs for staff.★ Achieved a 15% reduction in annual operating costs through implementing energy-efficient systems, negotiating better vendor contracts.★ Achieved a staff retention rate of 90% through implementing staff-focused training programs, addressing staff concerns promptly, and providing growth opportunities for staff.★ Achieved a 100% compliance rate with all relevant health and safety regulations through regular audits and inspections.★ Achieved a staff retention rate of 90% through implementing staff-focused training programs, addressing staff concernspromptly, and providing growth opportunities for staff.

Deira, Dubai, United Arab Emirates

Company Services & Geographical Presence‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾Award winning hotel based in Dubai, UAEKey Objective of the role‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾► To manage and lead the housekeeping department to provide a clean, comfortable, and safe environment for guests and staff, while also ensuring that the department operates efficiently and cost-effectively. Key Achievements‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾★ Reduced room turnaround time by 20% through implementing an efficient cleaning and inspection system, resulting in more efficient use of available rooms.★ Achieved a 90% tenant satisfaction rate through implementing a feedback system, addressing tenant concerns promptly, and implementing tenant-focused amenities and services.★ Achieved a guest satisfaction rating of 95% through regular feedback surveys, addressing concerns promptly, and implementing guest-focused training programs.★ Reduced cleaning costs by 10% through implementing energy efficient cleaning solutions, optimizing cleaning schedules, and negotiating better vendor contracts.

Dubai, United Arab Emirates

Company Services & Geographical Presence‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾3 star luxury hotel apartments based in Dubai, UAEKey Objective of the role‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾► To ensure that the housekeeping department operates smoothly and efficiently, and that the needs and expectations of guests are met or exceeded.Key Achievements‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾★ Reduced housekeeping costs by 10% through optimizing housekeeping schedules, negotiating better vendor contracts, and implementing energy-efficient cleaning solutions.★ Improved sustainability by implementing a waste reduction and recycling program, promoting eco-friendly practices among staff and guests, and achieving a 30% reduction in waste.★ Reduced linen costs by 15% through implementing a linen tracking system that identified inefficient usage and implemented better linen management practices.

Dubai

Company Services & Geographical Presence‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾Multi award winning facilities management provider in the UAE.Project Handled:‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾Dubai Festival CityKey Objective of the role‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾► To ensure that the Dubai Festival City project is mobilized in accordance with best policies, that resources are used efficiently, and that client relationships are built.Key Achievements‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾★ Reduced mobilization costs by 10% through optimizing mobilization schedules, negotiating better vendor contracts, and implementing efficient mobilization solutions.★ Improved overall efficiency by 15% through implementing process improvements, identifying areas for improvement, and addressing them promptly.★ Reduced the time taken to onboard new employees by 20% through implementing a streamlined onboarding process that improved efficiency and reduced errors.★ Led Root Cause Analysis (RCA) of evaluations to improve work processes and equipment maintenance plans.