Operations Supervisor
Dallas/Fort Worth Area
• Managed 15-40 employees as packaging supervisor; responsible for bring night shift package department on line, ensured refurbished AT&T devices were packaged with all appropriate accessories and documentation. Responsible for setting goals, delegating work assignments, identifying and resolved quality issues, and for managing and updating safety programs. o Within first month shift was fully functional and meeting departmental goals.o Increase production output by overcoming difficulties such as increased defects and decreased utilization rates; implemented quality checks and real- time spot audits.• Managed 30-40 employees as Test and Repair operations supervisor; responsible for ensuring AT&T devices were refurbished and sent back to AT&T as newly refurbished device.o Implemented Battery State of Health Check, used to verify if internal battery needed replacing, installed computers and hubs on 24 work stations, wrote work instructions, and trained teammates on its use.o Managed, developed, implemented and wrote work instructions for implementation of FIFO cards; resulted in devices being ran in proper sequence.o Developed, managed and implemented LCD resurfacing machine, saved company estimated $45,000 a year, Responsible for developing and executing work procedures, spreadsheets to track UPH, production yields, and manning requirements. o Identified unsafe storage of chemicals, developed and implemented work instructions, installed safety cabinets and put disposal procedures in place to properly deposed of used chemicals.o Volunteered with recovery efforts at our Olive Brand medical distribution center, increased teammate throughputs from 3000 to 6000 a shift, picking accuracy from 30 percent to 80 percent, and developed and implemented over-pick work instructions throughout the facility reducing two weeks’ worth of over pick inventory down to zero.