Randy Rager Email & Phone Number

Raleigh-Durham-Chapel Hill Area

Raleigh-Durham-Chapel Hill Area

Cary Nc

Responsible for providing pre-sales support for the implementations team and sits between the Solutions Engineering team and the Managed Services Operations team to design and document the architecture for the implementation and installation of the client's services. Acts as a technical escalation point for the Customer Implementation (CIM) team. Works with customers, sales reps, the implementation team and internal resources to ensure highest level of customer satisfaction before, during, and after the implementation process.

Raleigh-Durham, North Carolina Area

Responsible for providing pre-sales support for the implementations team and sits between the Solutions Engineering team and the Managed Services Operations team to design and document the architecture for the implementation and installation of the client's services. Acts as a technical escalation point for the Customer Implementation (CIM) team. Works with customers, sales reps, the implementation team and internal resources to ensure highest level of customer satisfaction before, during, and after the implementation process.

Support and assist the Verizon Business sales force by creating a strategic technology plan using the company’s products and services, as well as developing custom solutions. Recommend sound technical solutions to meet and/or exceed the requirements, and create design documentation including spreadsheets, tables, and/or drawings as required. Design custom solutions for the customer’s networking needs, including sizing and equipment. Prepare and deliver presentations and responses to Requests for Proposals (RFPs) and other sales opportunities. Work with internal and external organizations to ensure all technical and operational requirements are met.

Provided pre- and post-sales technical support to both customers and the sales team. Served as only Sales Engineer in Washington, DC office, and worked closely with the sales force to develop new accounts. Played key role in numerous customer discussions and initiatives, helping to secure new business opportunities for the company. Developed network designs and solutions to ensure successful implementation of new networks

Provided pre- and post-sales technical support to the customer and sales account teams. Recommended sound technical solutions to meet the requirement, and create initial design documentation including spreadsheets, tables, and/or drawings. Designed custom network solutions for a customer’s networking needs, including sizing and equipment. Prepared customer presentation and responses to Requests for Proposals (RFPs) and other sales opportunities. Developed logical provisioning scheme for ATM, IP, and frame relay networks in conjunction with the customer. Reviewed and approved customer orders to ensure physical and logical provisioning are entered properly and match the requirements. Responsible for the logical provisioning of ATM and frame relay virtual circuits from installation to activation. Provided technical leadership and first-level escalation/technical assistance to the sales account team and other MCI personnel before, during, and after implementation.

Researched, provisioned, and implemented over 75 projects encompassing over 500 rules used by MCI’s network management platforms. Supported switch, database, and enhanced voice services for a wide variety of internal customers.Spearheaded and oversaw the completion of audit of all existing alarms in legacy MCI platform for integration.

Provided technical support to field users for automated testing platform for local and long distance networks. Coordinated company-wide effort to correct errors in circuit database. Worked on efforts to test to MCI local networks, the introduction of new test equipment, and enhancements to the testing platform.

Investigated and resolved network anomalies through analysis of raw switch data to improve call indicators.Earned MBA in 18 months while working full-time. Participated in effort to identify and track the organizational analysis process to meet ISO 9000 requirements.

Monitor and manage voice traffic at MCI National Network Management Center (NNMC). Applied traffic reroutes and investigate/resolve trouble issues.

Monitor and manage key mainframe and mid-range applications in support of MCI data and voice network

Combat Control Officer, USS Jouett (CG-29)Communications Officer, USS Hepburn (FF-1055)

Mba, Business

Earned Masters of Business Administration

Ba, Foreign Affairs, History

Activities and Societies: NROTC, TEP