Serve as a member of the Athletic Department executive leadership team. Work inconjunction with senior leadership in the development, execution and evaluation ofthe external operations of the department.• 62% total revenue increase from 2023-24 Women's Volleyball season compared to 2022-23 season.• 24% increase for average announced attendance for Women's Volleyball 2023-24 season compared to 2022-23 season.• 24% increase in total paid season tickets for Women's Volleyball 2023-24 season compared to 2022-23 season.• 39% increased revenue for total group tickets sold for Women's Volleyball 2023-24 season compared to 2022-23 season.• 8/25/23 Women's Volleyball Match- 3,579 fans in attendance. Largest Women's Volleyball crowd since 2003. Over two decades. • 1,381 students in attendance on WVB match on 8/25/23. Largest student crowd ever for Women's Volleyball. • 9th largest Women's Volleyball crowd on record for WVB match on 8/25/23. • First season since 2001 with multiple 3,000+ fans in the Pyramid (23 years). • Ranked #1 in attendance for Women's Volleyball in the state of California.• Ranked 2nd in attendance in the state of California above SD State, USC, and UCLA for Women's Soccer. • Created first AYSO night and had 17+ teams in attendance and over 384 group tickets sold. Surpassed 2022-23 total group tickets sold for one game by 100 tickets for Women's Soccer. • Beat highest attendance rate of 2022-23 season which was 1192 USC by an increase of 321 more tickets sold and a total attendance of 1,513 for the UC Irvine game for Women's Soccer. • 34% increase in average announced attendance for Women's Soccer 2023-24 season compared to 2022-23 season.• 23% increase in total paid season tickets for Women's Soccer 2023 season compared to 2022 season.• 20% increased revenue for total group tickets sold for Women's Soccer 2023 season compared to 2022 season.

• Collaborate, improve and prospect for Angels School Fundraising Program raising milestones and records for numbers of tickets sold, fundraised, and revenue generated.• Create individual and multi-game Fevo's for Renewals, Non Renewals, Fundraising Programs, and Corporate group outings which promotes employee engagement and overall department revenue goals.• Prospect and collaborate with planning and executing our Spring and Fall Choir Nights at Angel Stadium setting new milestones for schools involved in the Southern California region and revenue generated.• Reached department and personal revenue goals for full season sales cycle selling full menu products through a MLB lockout focusing on group ticketing packages.• Have self prospected, planned, executed, researched, invoiced and provided premium and group ticketing experiences with excellent customer service and attention to detail for companies which made the Orange County Business Journal 2022 Best Places To Work.• Have helped plan and coordinate Special Events including Angels Kids Holiday Party, Halo Classic at Angel Stadium, Season Ticket Holder Appreciation Day, and Little League Day Parades with over thousands of participants.

• Trained box office sellers on all ticketing and customer service initiatives as well as special events at Championship Soccer Stadium.• Helped customers, groups, and season ticket holders with quick ticket resolution with Ticketmaster and FEVO platforms.• Created box office procedures, protocols, scheduling and streamlined our point of sale process to make game day sales fast and efficient for fans.• Adopted the mobile only and used SMS delivery for all game day ticket sales at box office.• Staffed and executed excellent customer service for three record attendances set as well as hosting playoff games and Western Conference Finals Championship• Helped with delivering player complimentary tickets, coaching staff, sponsors, and OCSC staff while maintaining hold codes, inventory and capacities throughout specific sections.

• Manage all income in the Ticket Office totaling over $3 million dollars annually. Direct staff preparation and processing of bank deposits, journals, ticket reports and payments.• Oversee and administer ticket stock inventory valued at approximately $2.5 million.• Responsible for analyzing, developing, and managing box office operations for the Bren Events Center and Intercollegiate Athletics.• Recruit, hire, train, supervise, and mentor 15 part-time ticket sellers. Developed and oversee a comprehensive training program covering all aspects of box office, best practice sales and event operations.• Responsible for building ticketed events, verifying floor and seating plans, confirming ticket prices and fees, placing seat holds and seat kills, printing consignment and complimentary tickets.• Handle event management customer service situations while in adherence to NCAA ticketing guidelines.• Build ticketing items for seven collegiate athletic programs including season tickets, mini plans, individual games and flex tickets.• Build out ticketing items for all Fall and Summer camp seasons as well as external events for the Bren Events Center.• Have worked in a ticketing and operations realm for collegiate post season championships and invitational for the 2019 Big West Conference First Round Women's Basketball Tournament, and 2019 NCAA Men's Soccer First Round Playoffs. Have also worked in a ticketing operations realm for the Barbara Kalbus Women's Water Polo Invitational, Spring Break Collegiate Classic Track Meet, Men's and Women's Basketball Big West Tournament at the Honda Center, and the Women's Volleyball Adidas Invitational.• Have worked external events at the Bren Events Center in a leadership and supervisor capacity for concerts including Big Bad Voodoo Daddy, Dandia Night by Falguni Pathak, Casting Crowns-It's Finally Christmas Tour, Hamed Homayoun Concert, Bob Dylan and His Band, and for King & Country Burn the Ships World Tour North America.

• Managed and financially responsible with budget hitting revenue goals each fiscal year while bringing in new business.• Managed a part time staff of 60 student workers over seeing time cards, hiring, training, mentoring, and supervising set ups and tear downs for all campus events.• Managed ticketing system database, event builds, ticketing operations, and event reconciliations during and after the season for five ticketed sports.• Event Manager for all internal and external clients at the Felix Event Center creating contracts, insurance, estimates, billing, invoicing, production timelines, and post event reports.• Facilitated scheduling for all on campus facilities including athletic facilities. •Maintenance of athletic facilities for athletic contests, practices and external events (including high school graduations, dance competitions, high school playoffs, concerts, Taekwondo, Brazilian Jiu-Jitsu, Judo, Wrestling and community activities);• Event management overseeing all staffing for athletic, internal and external events.•Coordinated facility usage with Athletics, Catering, Audio Visual, Advancement and other entities in the community.• Interacted with and support all coaches facility needs for practice and conference scheduling, and hosting of summer youth camps. • Provided cost estimates for equipment repairs and replacement plans of older equipment while being financially responsible with universities resources.• Interfaced with Campus Safety, Student Life, Senior Athletic administration, Facilities, outside contractors, Parking, Dining Services and President’s Office. • Oversaw capital and institutional construction projects (work with general contractors, architects, engineers and project managers in the Felix Event Center); manage space usage for department.

• Provided prompt, accurate, courteous and complete service to Giants customers via phone, email and direct personal interaction.• Communicated game day ballpark policies, guidelines, procedures and general information in a clear and concise manner.• Facilitated necessary, appropriate and prompt action to resolve game day ticket or guest issues. Attend to problems and requests in a professional, service oriented and timely manner.• Administered individual and group ticket sales for Giants home games, Special Events, Spring Training games and AT&T Park Tours.• Managed the organization’s general phone line and inbox.• Supported digital ticket initiatives and the promotion of The Ballpark App.• Developed rapport and positive relationships with Season Ticket Members and general fans.• Assisted Client Retention & Service Managers with Season Ticket Member related initiatives. Collaborated with Ticket Services to optimize the ticket sales.• Served as main point of contact in the Ticket Services Lobby; welcome, greet and direct all visitors.

• Provided excellent customer service to all Season Ticket Holders and fans via direct game day interaction.• Planned placement of sales, sponsorship and merchandise tables to fulfill external commitments.• Assisted the in-Game Production to make sure timelines and production scripts were followed in a timely manner.• Set up/breakdown of special event activities.

• Coordinated large scale team travel for U.S. Soccer coaches, players, and support staff.• Arranged Youth National Team Training Camps (foreign and domestic) to facilitate athlete assessment by U.S. Soccer coaching staff.• Worked with Federation to research best deals for flights, vehicles, catering and facility options.• Financially responsible with budget and making sure all youth national team players have their medical records, authorization forms, release forms, and equipment size on file.• Comfortable as a liaison between different Federations and working with different coaching staffs and leadership styles.• Displayed excellent customer service and extremely detail oriented with daily camp schedules, match reports and post camp reports.

• Facilitated Game day Operations for Football, Men's and Women's soccer, Track and Field, Men's and Women's Basketball, Field Hockey, Water Polo and Women's Volleyball.• Coordinated and organized competition, patron and event officials’ area set up.• Management of Guest Services personnel during all athletic events.• Liaison for visiting team coaches, players, and accompanying staff.• Conducted pre and post event venue setup and take down.

• Distributed Oakland A's equipment (ticket scanners/printers) to ticket takers before gate openings. • Reviewed operational game notes and conduct ticket taker briefings. • Deployed ticket takers to assigned positions throughout the stadium.• Monitored ticket taking operations and record ticket taker breaks.• Recorded and enter scanner readings into ticket taker report (excel spreadsheet).• Troubleshooted any technical issues with equipment (in conjunction with Tickets.com technician on site).• Assisted event management team with HR issues involving ticket takers.• Enforced customer service standards with ticket taker staff.• Helped execute emergency evacuation procedures when necessary. • Understanding of the Oakland-Alameda County Coliseum layout (including stadium seating sections, luxury box locations, clubs, auxiliary areas, ramps, perimeter parking and stadium services locations).

•Coordinated all youth soccer clubs for group tickets and half time scrimmages for all home conference games.•Created social media strategy for engagement of team through Facebook and Instagram.•Helped with monitoring study hall schedules and check in's for one on one player meetings in regards to grades and performance evaluation on field.•Put together daily itineraries for road trips and forecasted operating expenses for road trips.•Researched and ordered all necessary team equipment for training and merchandise for regular season training and conference jerseys.•Focused on community service aspects of team and found organizations to pair with student athletes to reach community service hours requirements.

• Staffed the office front desk, answered the phone, greeted guests and ran errands for upcoming events.• Responded to emails and phone messages; managed tasks in the office’s primary software program.• Assisted with summer conference and housing registrations and check ins.• Supported the planning and execution of all aspects of conference logistics (meeting space, catering, transportation, special events, parking, etc.)• Assisted with on-site conference logistics and the execution of conference events.• Managed pickup and delivery of conference group housing and dining cards.