Randy R. King Email & Phone Number

Sturtevant, Wisconsin

• Under the direction of the Manager of Information Technology and general supervision, provides technical hardware, software and network problem resolution to all Putzmeister end users by performing question/problem.
• Field incoming help requests from end users via both telephone and work orders in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
• Manage deployment, administration, and support for corporate end user devices.
• Access and install appropriate upgrades, patches, drivers, etc.

Pleasant Prairie, Wisconsin

• The position of Technology Support Specialist is a skilled and professional position in the Information Technology (IT) Department under the direct supervision of the Director of Information Technology. The Technology.
• Research, maintain, install, configure, analyze, troubleshoot and repair complex technological problems for end users, and recommend and implement corrective solutions in order to deliver required service levels.
• Assess the need for and implement performance upgrades to equipment, including (but not limited to) the installation of CPUs, I/O and NIC cards, hard drives, RAM, memory chips, CD-ROMs.
• Assist in developing long-term strategies and capacity planning for meeting future technology needs.
• Conduct research on technology products in support of procurement and development efforts. Evaluate and recommend products for purchase.
• Provide total support of the desktop environment in accordance with defined standards and procedures.

Germantown, WI

• Responsible for assisting Systems Support Engineer and IT Manager in user support and management projects related to the enterprise computers including system configuration, troubleshooting, security, resource.
• Sole EDI Data Interchange Administrator for company business data exchanges.
• Main Administrator of the disc-to-disc and tape backup solution for the Enterprise production data.
• Provide Technical Service and phone support for 150+ onsite and remote users of Enterprise systems.
• Install computer equipment, ensuring environmental and safety conditions are suitable for both the equipment and operators.
• Responsible for providing initial support of software applications and hardware installations – both local and remote.

Troy, MI

• Responsible for coordinating and directing activities of the Retail Specialists in merchandising mass merchants' stores in an assigned zone. Additional responsibilities included providing in-store services to include.
• Responsible for staff development in assigned zone to include but not limited to interviewing, hiring, and training employees; contributing to performance appraisals; managing labor capacity, addressing complaints, and.
• Responsible for reviewing REPS infoSource Portal daily for any updated information. Communicates changes/updates to Retail Specialists as needed via voicemail, email, etc. Monitors and reviews Retail Specialists.
• Acts as key store contact and communicates with every department head on each visit, including Store Manager, Co-Manager, Assistant Store Manager, and Department Manager; conducts formal and informal product knowledge.
• Ensures that Retail Specialist is making contact with Management on each visit.
• Resolves any stores issues that Retail Specialist cannot.

Chicago, IL & WI

• ESSENTIAL DUTIES AND RESPONSIBILITIES: Insight is a technology solutions provider serving global and local clients in 191 countries worldwide. Lead Technician working with customers and PNP Manager to minimize.
• AAA Auto Club – Lead Technician contracted for implementation a customized technology upgrade solution and provided continuous support throughout the entire IT life cycle
• Chase Bank Account - Lead Technician contracted to install and remove teller terminals, servers, workstations, and laptops, multi-site, multi-day implementation
• Bridgestone/Firestone - Technician contracted for transition with a multi-phased technology implementation plan

Double D Associates, Inc.

• ESSENTIAL DUTIES AND RESPONSIBILITIES: In conjunction with Art Director, develops and designs (website/print) projects from initial concept to launch which includes specific creative detail such as layout, typography.
• In conjunction with Art Director, initiates concepts, selects colors, artwork, photography, style of type and other visual elements for the design, and produces mock ups and illustrations.
• Sets up all art for printing high quality graphics according to standards.
• Builds all job document templates to meet print requirements and delivers technically accurate documents to prepress as well as the preflight team prior to release.
• Website development; printed marketing design; programming and design of CDROM based multimedia.
• Constructed customized PowerPoint presentations; prepared and processed 35mm slide imaging.

Oak Creek, WI

• ESSENTIAL DUTIES AND RESPONSIBILITIES: Supervises daily activities of Package Handlers to ensure that all assigned duties are accomplished safely and timely. Managed 35+ employees over multiple work spaces and was.
• Responsible for hiring, training and supervision of part-time Package Handlers
• Volume and package distribution
• Ensuring that production, shipping, cost, quality and safety goals are met
• OSHA compliance safety training and compliance
• Coordinate trailer dispatch and delivery movements

Bachelor Of Fine Arts (B.F.A.), Computer Aided Design, 3.2

Associate Of Applied Sciences (A.A.S.), Computer Information Systems - Network Specialist, 4.0

Activities and Societies: Phi Theta Kappa Honor Society National Vocational-Technical Honor Society• Honorary Award Recognition – 27th.