Regional Director
Ann Arbor, Mi, Us
Regional Director overseeing all Borders Superstores, first in the West - Washington, Oregon, Idaho, Colorado, Arizona and Alaska. Then, moved to the Mid-West – Michigan, Illinois, Ohio, Kentucky, Indiana and Wisconsin.Built a high performing team of District Managers and store support personnel that achieved top of company in customer service, store merchandising, sales and profitability.• Led a high performing Superstore Team including 8 District Managers, Marketing Coordinator, Operations Specialist, Human Resource Director and Administrative Assistant with over 68 Superstores to $400 million in sales and exceeded profit goal by over 100%. • Drove incremental sales and margin by focusing on team motivation, and best practice duplication; developed and implemented a complete strategic plan; empowered leadership teams to greatly improve selection, merchandising, author events, cross-brand advertising and media related to local authors and\or publications. • Researched and took unprecedented leadership in Real Estate selection, greatly improving site selection, strategic market placement, brand awareness and market share. Took a strong leadership role in the opening of over 50 new Borders Superstores resulting in over $200 million in increased annual sales• Served on executive committee on M&A of three store book chain in Kentucky. Completely remodeling stores, as well as opening two additional new concept stores in the market.• Implemented change management initiatives that positively impacted organizational culture and increased viability by creating and monitoring key metrics, implementing new tactics, and training and coaching for improved performance. • Led team to top region defined by key sales and expense control metrics.• Member of Leadership Development group selected by executive team for development and positioning for career advancement.Borders is a $3.7 Billion retailer with more than 1000 stores and 24,000 employees.