Randy Singleton, Itil Email & Phone Number

Richardson, Texas, US

• Responsible for execution of client implementations of Bank Teller software with accountability for project oversight and customer relationship management, team management, project governance, and sales support.
• Collaborate heavily across a matrix organization with peer senior project managers and supporting teams to define the strategic product roadmap; resource planning, development and training.
• Areas of focus include product development, application development, business analysis, project management, quality assurance, release management and implementation

Plano, TX, US

• Managed the implementation of Salesforce CPQ, CLM and CRM for large payment processing firm. Managed the activities of 1 SCRUM team with 5 developers.
• Managed the implementation of Salesforce CPQ and CRM for large retail entertainment firm.
• Assisted with PMO setup and established documented processes for the project delivery teams to follow for a large infrastructure wholesaler/retailer.

Argyle, Texas, US

Enterprise IT Architectures – Systems Operations – Converged Infrastructure – Product DevelopmentProgram Management – PMP – Product Life Cycle – Agile Methodologies – Oracle RAC – SQL ServerTeam Building and Leading – Project Management – Customer Experience – Disaster Recovery SRM – SOX – Java / JDBC / JVM –.Net – CMDB – SOAP – EDI X12 & EDIFACT – OSHA –.

Fort Worth, TX, US

• Open Systems Technology – Fort Worth, TX September 2019 – April 2020Senior Project Manager (Temp)Tarrant County and Dallas County contracted with TechShare, an entity created and funded by Texas Counties, to develop.
• Assumed PM duties for troubled TechShare.Jail development project and drove development to conclusion for the Tarrant County team.
• Lead the TechShare.Jail Implementation project for the Tarrant County and TechShare teams, including the Tarrant County Sheriff’s Office
• Authored the plan to implement TechShare.Jail application at Tarrant County, Texas

Dallas, Texas, US

• Senior Project Manager (Temp)
• Provided project management for Enterprise Content Management software implementations
• Managed the implementation of ECM software applications for financial institutions
• Assisted in managing a large influx of ECM customers and provided project management during a spike in demand

Westlake, Texas, US

ECi Software Solutions is a business management and e-commerce software publisher, primarily serving small and medium-sized businesses in manufacturing, wholesale/retail distribution, building and construction, and field and IT services. In August 2017, funds advised by Apax Partners (“Apax Funds”) reached an agreement to acquire ECi Software Solutions..

Paris, France, FR

Capgemini SE is a French multinational professional services and business consulting corporation headquartered in Paris, France. It provides IT services and is one of the world's largest IT consulting, outsourcing and professional services companies with over 200,000 employees in over 40 countries. Revenue €12.79B (2017)As a Senior Project Manager for.

Plano, TX, US

• Project ManagerResponsible for the successful delivery of software development projects to support the company’s goals of improved efficiencies, cost reduction and Sarbanes-Oxley compliance.
• Managed the successful outsourcing of the company’s internal EDI processing to a third-party managed service provider for two business units which resulted in improved efficiencies and the reduction of two full-time IT.
• Managed the successful implementation of two EDI brokers across two business units which resulted in the reduction of four full-time customer service positions.
• Managed the implementation of a new accounts receivable process which resulted in a successful Sarbanes-Oxley compliance audit.
• Organized and oversaw a training program for project managers which resulted in six full-time employees obtaining their PMP certification

Palo Alto, CA, US

• Program ManagerFocused on managing the global capture of intellectual capital in order to support solutions initiatives, professional services field requirements, and product business unit needs.
• Influenced the development of the Sun Professional Services intellectual capital roadmap thus enabling the team to focus on high-impact and quick to market solutions.
• Launched 3 new Sun Professional Services Solutions by coordinating the tasks of individuals both within Sun Professional Services and external business resulting in 3 new revenue streams.
• Certified that the appropriate level of protection was in place for material classified as intellectual property by collaborating with the Sun Legal department which enabled third party system integrators to deliver.
• Developed a new methodology for guiding the department through the product life cycle to bring new service offerings to market resulting in increased morale and improved efficiencies. Project ManagerPlanned and led the.
• Prevented a large capital write-off ($1.5M - $4M) by assuming the project management duties of a troubled project and revising project strategies, goals, and milestones.

• Senior Software Quality Assurance Engineer
• Developed, managed, and executed QA project plans including identification and coordination of resources and technical expertise.
• Rescued the QA department of an electronic commerce software product by rebuilding the policies, procedures, tools, and knowledge base after a mass exodus.
• Managed the development of test plans, automated regression test scripts, and test reports which allowed the release schedule to be met at a time when staffing levels were drastically reduced.
• Developed a stress and heavy load simulation test. Based on the results was able to publish scalable throughput performance projections which enabled the sales team to qualify licensing requirements more.
• Lead a team of technical resources in delivering a business-to-business electronic commerce solution for an automobile manufacturing company which opened the door to 300 new parts vendors.

I proudly served as the NBC NCO for an Infantry unit in the Texas Army National Guard.