Randy Singleton, Itil Email & Phone Number

Richardson, Texas, Us

Responsible for execution of client implementations of Bank Teller software with accountability for project oversight and customer relationship management, team management, project governance, and sales support. • Collaborate heavily across a matrix organization with peer senior project managers and supporting teams to define the strategic product roadmap; resource planning, development and training. • Areas of focus include product development, application development, business analysis, project management, quality assurance, release management and implementation

Plano, Tx, Us

• Managed the implementation of Salesforce CPQ, CLM and CRM for large payment processing firm. Managed the activities of 1 SCRUM team with 5 developers.• Managed the implementation of Salesforce CPQ and CRM for large retail entertainment firm.• Assisted with PMO setup and established documented processes for the project delivery teams to follow for a large infrastructure wholesaler/retailer.

Argyle, Texas, Us

Enterprise IT Architectures – Systems Operations – Converged Infrastructure – Product DevelopmentProgram Management – PMP – Product Life Cycle – Agile Methodologies – Oracle RAC – SQL ServerTeam Building and Leading – Project Management – Customer Experience – Disaster Recovery SRM – SOX – Java / JDBC / JVM – .Net – CMDB – SOAP – EDI X12 & EDIFACT – OSHA – MSHASaaS – IT Security – PCI – ITIL v3 – Windows – Unix – Information Systems – Linux – Web ServicesBudget Management – Vendor Management – Problem Solving/Resolution – Mentoring

Fort Worth, Tx, Us

Open Systems Technology – Fort Worth, TX September 2019 – April 2020Senior Project Manager (Temp)Tarrant County and Dallas County contracted with TechShare, an entity created and funded by Texas Counties, to develop and deploy a new Jail Management System (JMS). I was brought in as a contractor to stabilize the development project, which was troubled, then to create a plan for implementation and execute a successful deployment at Tarrant County. Due to the Covid-19 crises, Tarrant County was forced to put the project on-hold. • Assumed PM duties for troubled TechShare.Jail development project and drove development to conclusion for the Tarrant County team.• Lead the TechShare.Jail Implementation project for the Tarrant County and TechShare teams, including the Tarrant County Sheriff’s Office• Authored the plan to implement TechShare.Jail application at Tarrant County, Texas

Dallas, Texas, Us

Senior Project Manager (Temp)• Provided project management for Enterprise Content Management software implementations• Managed the implementation of ECM software applications for financial institutions • Assisted in managing a large influx of ECM customers and provided project management during a spike in demand

Westlake, Texas, Us

ECi Software Solutions is a business management and e-commerce software publisher, primarily serving small and medium-sized businesses in manufacturing, wholesale/retail distribution, building and construction, and field and IT services. In August 2017, funds advised by Apax Partners (“Apax Funds”) reached an agreement to acquire ECi Software Solutions. Carlyle retains a minority ownership position in the combined company. Concurrent with this transaction, the Macola, JobBOSS and MAX businesses of Exact Software (a current Apax Funds portfolio company) were combined with ECi. These businesses are based in the U.S. and provide ERP software applications to SMB manufacturers.As the Director of Product Development for ECi Software Solutions, Randy Singleton cultivated and mobilized product development teams in research for new product enhancements and product redesign for this global enterprise software organization serving SMBs in the building and construction, distribution, and manufacturing sectors. Directed the activities of 3 Scrum teams; Custom Development, Core Development, and New Technology and evaluated the potential and practicality of products in development. Joined as Manager of Custom Development and promoted based upon merit to Director of Product Development. ► Stimulated the custom development team backlogged by 21 weeks reducing the backlog to 4 weeks and eliminating aged technical debt► Rehabilitated the product development team 1 year late on delivering the next product release and launched application based on re-baseline schedule ► Transformed an on-premise, perpetual license ERP software package to a subscription-based hosted solution to result in securing a reoccurring revenue model for the company ► Initiated, developed, and implemented a DevOps model for the new subscription-based hosted solution► Oversaw key projects, processes and performance reports, data, and analysis

Paris, France, Fr

Capgemini SE is a French multinational professional services and business consulting corporation headquartered in Paris, France. It provides IT services and is one of the world's largest IT consulting, outsourcing and professional services companies with over 200,000 employees in over 40 countries. Revenue €12.79B (2017)As a Senior Project Manager for Capgemini, Randy Singleton orchestrated teams to successfully deliver software development projects to support outsourced IT operations for Luminant, a wholly owned subsidiary of Energy Future Holdings, a $5.2B company.► Executed a Converged Infrastructure project to move 121 Tire 1 applications for Energy Future Holdings to a Converged architecture and an Oracle RAC database platform, improving application performance and reliability, placing all applications in a more stable posture, and reducing operational costs for this project size of 15,000 billable hours and 11 months duration► Ignited software development teams through client IT transformation in 24 months, reducing total annual IT spend from $27M to $17M and achieving 99.999% service availability (5 9s)► Overhauled at-risk software application and stabilized by implementing processes and procedures to move the application to a release cycle, transitioning the software application to an Application Maintenance group► Engineered the creation of an HR system to identify future hiring and training needs based on knowledge gaps and retirement► Directed the creation of a safety information system used to track safety incidents and near misses of contractors at client power plants enabling Luminant to perform trend analysis

Plano, Tx, Us

Project ManagerResponsible for the successful delivery of software development projects to support the company’s goals of improved efficiencies, cost reduction and Sarbanes-Oxley compliance.• Managed the successful outsourcing of the company’s internal EDI processing to a third-party managed service provider for two business units which resulted in improved efficiencies and the reduction of two full-time IT positions.• Managed the successful implementation of two EDI brokers across two business units which resulted in the reduction of four full-time customer service positions.• Managed the implementation of a new accounts receivable process which resulted in a successful Sarbanes-Oxley compliance audit.• Organized and oversaw a training program for project managers which resulted in six full-time employees obtaining their PMP certification

Palo Alto, Ca, Us

Program ManagerFocused on managing the global capture of intellectual capital in order to support solutions initiatives, professional services field requirements, and product business unit needs.• Influenced the development of the Sun Professional Services intellectual capital roadmap thus enabling the team to focus on high-impact and quick to market solutions. • Launched 3 new Sun Professional Services Solutions by coordinating the tasks of individuals both within Sun Professional Services and external business resulting in 3 new revenue streams. • Certified that the appropriate level of protection was in place for material classified as intellectual property by collaborating with the Sun Legal department which enabled third party system integrators to deliver Sun’s solutions. • Developed a new methodology for guiding the department through the product life cycle to bring new service offerings to market resulting in increased morale and improved efficiencies. Project ManagerPlanned and led the delivery of consulting project across various industries related to systems development, information systems’ management and customer process improvements. • Prevented a large capital write-off ($1.5M - $4M) by assuming the project management duties of a troubled project and revising project strategies, goals, and milestones. • Audited the operations of a customer’s electronic commerce environment and implemented changes which turned an at-risk customer into a reference customer. • Delivered a $4M project, which spanned 3 Statements of Work and included 3 separate business entities, within budget and ahead of schedule

Senior Software Quality Assurance Engineer• Developed, managed, and executed QA project plans including identification and coordination of resources and technical expertise.• Rescued the QA department of an electronic commerce software product by rebuilding the policies, procedures, tools, and knowledge base after a mass exodus. • Managed the development of test plans, automated regression test scripts, and test reports which allowed the release schedule to be met at a time when staffing levels were drastically reduced. • Developed a stress and heavy load simulation test. Based on the results was able to publish scalable throughput performance projections which enabled the sales team to qualify licensing requirements more efficiently.Senior Consultant, Software ServicesManaged all aspects of business-to-business electronic commerce projects and assisted clients with strategic business planning and the development of web-based information technology plans.• Lead a team of technical resources in delivering a business-to-business electronic commerce solution for an automobile manufacturing company which opened the door to 300 new parts vendors. • Built a web-based proof of concept solution for a petroleum refining company that enabled the signing of a $2.5 million software and services contract. • Developed, coached and mentored employees through on-the-job participation. Received upward ratings from employees that exceeded peer group average in all areas

I proudly served as the NBC NCO for an Infantry unit in the Texas Army National Guard.