Randy Snow Email & Phone Number

Salt Lake City, UT, US

Lehi, UT, US

• Spearheaded a comprehensive test automation framework, reducing validation time by 50% and increasing test coverage by 30% across web and mobile platforms.
• Managed and scaled a global QA team, optimizing workflows to enhance productivity and align with Agile methodologies.
• Successfully implemented global instances of JIRA and TestRail, centralizing test management and increasing cross-functional collaboration by 20%.
• Launched Selenium and Sofy for web and mobile automation, training team members and driving automation coverage by over 40%.
• Actively participated in specification reviews for new features, coordinating end-to-end testing activities to ensure comprehensive coverage.
• Collaborated closely with Product Owners to identify gaps in test cases, creating actionable improvement plans that enhanced test accuracy and completeness.

Salt Lake City, Utah, US

• Led the development of test automation and performance monitoring strategies, ensuring full alignment with FDA CFR 21.11 compliance standards to support regulatory requirements for medical devices.
• Spearheaded the creation of a global Center of Excellence (CoE) for automation, establishing best practices and implementing an SAP integration test suite to enable seamless migration and system integration.
• Streamlined test planning processes for both manual and automated testing, reducing testing time by 30% through standardized procedures and optimized workflows, while upholding rigorous compliance and quality assurance.

Salt Lake City, Utah, US

Salt Lake City, Utah, US

• Designed and implemented the company’s test automation tools and frameworks, overseeing virtual resources and managing daily automation operations to ensure consistent and efficient testing across platforms.
• Developed and maintained KPI-driven reporting tools, delivering actionable insights for project progress and quality metrics, which contributed to a 25% improvement in project alignment and on-time delivery.
• Actively participated in Agile planning and estimation sessions, collaborating cross-functionally with development and product teams to align testing strategies with project goals and optimize resource allocation.

Salt Lake City, Utah, US

- Built the company’s first QA team from the ground up, implementing Agile QA processes and managing budget allocations to support scalable, high-quality testing practices. Oversaw a 24/7 software support team, ensuring rapid response to critical issues and maintaining high service standards.- Developed custom SQL-based test management reports, providing.

Lehi, Utah, US

Implementation of Open Source tools in the place of costly proprietary software Created and maintained documentation in a variety of formats including Wiki, docbook, and htmlImplementation of Windows Server tools and applications Recommended and helped implement process improvements at the network support desk. These improvements integrated ticket data.

Birmingham, Alabama, US

• On call support and monitoring of any and all remote access servers, network hardware, or servers
• Provided technical support to a nationwide team of salesmen
• Manage SSL certificates. Help others to troubleshoot operating system, software, hardware and other problems.
• Manage users, groups and organizational units utilizing MS Active Directory.
• Installing and providing support for various line-of-business applications
• Sarbanes-Oxley

Birmingham, Alabama, US

On call support and monitoring of any and all remote access servers, network hardware, or serversProvided technical support to a nationwide team of salesmenManage SSL certificates. Help others to troubleshoot operating system, software, hardware and other problems.Manage users, groups and organizational units utilizing MS Active Directory.Installing and.

• Providing technical support to users on site
• Providing technical support by phone and on site to the customers
• Draft weekly and monthly status reports indicating trouble ticket volume and tasks for dissemination to Board.
• Responsible for assigning appropriate personnel to various end user support tasks and trouble calls.