Randy Tessier Email & Phone Number

Atlanta, GA, US

-Onboard and train Enterprise clients on Casetext software, including developing customized training programs to serve specific client needs-Regularly meet and communicate with Enterprise clients to ensure that their needs are being met and that each Enterprise client is realizing the full value of Casetext software-Prompt engineering Large Language.

-Explained complex legal concepts in clear terms to promote better understanding for non-legally trained clients.-Meticulously checked for client conflicts, and managed a caseload of 100+ clients while maintaining deadlines.-Advocated for clients before court in oral argument by presenting facts and evidence in the most favorable light.-Thoroughly.

-Drafted motions, demand letters, sales agreements, memos, client letters, contracts, wills and trusts-Handled pro bono landlord/tenant dispute matters, and performed title searches for real estate matters-Conducted legal research, client intake, and client conferencesDrafted discover documents including requests for production, interrogatories, requests.

-Drafted indictment memos for felony level cases for the Crimes Against Women and Children Unit-Drafted and submitted investigation requests, and contacted victims and witnesses to corroborate police reports -Drafted indictments, and reviewed jail calls and police reports

Atlanta, Georgia

-Provided post-conviction representation to current and former foster children in juvenile detention and prison-Worked cases involving direct appeals, habeas corpus, and post-conviction trial motions -Met and interviewed clients at the detention center or prison, drafted appellate briefs, and investigated and prepared habeas corpus petitions and motions.

Decatur, Georgia

-Tried misdemeanors as first chair-Conducted jail pleas including doing bond hearings, probation revocation hearings and negotiating plea agreements-Conducted arraignment calendars-Conducted client intake interviews, and jail visits -Prepped, redacted and delivered discovery documents to clients -Prepped trial folders, and drafted motions-Reviewed and.

Atlanta, Georgia

-Drafted complaints and motions for various commercial litigation matters-Drafted requests for production and interrogatories-Drafted demand letters, and letters to judges-Conducted legal research

Boca Raton, Florida

-Edited website content and database to keep information correct and up-to-date.-Developed technical and non-technical marketing presentations, marketing campaigns, articles and newsletters.-Authored crisp and interesting marketing copy to engage target consumers and drive sales.-Utilized Adobe Creative Suite to create visually striking magazine.

-Qualified leads, built relationships and executed sales strategies to drive new business.-Negotiated sales deals between customers and channel partners, resulting in mutually beneficial agreements.-Cold called, canvassed and obtained referrals to develop sales pipeline.-Resolved issues promptly to drive satisfaction and enhance customer.

-Educated customers about billing, payment processing and support policies and procedures.-Shadowed customer service director to gain knowledge of customer service business processes.-Investigated and resolved customer inquiries and complaints quickly.

-Employed comprehensive benchmarks to establish and monitor customer service standards.-Managed customer service effectiveness by monitoring performance and assessing metrics.-Generated, compiled and distributed reports of up-sell opportunities.-Established team priorities, maintained schedules and monitored performance.-Evaluated employee performance and.

-Maintained customer satisfaction with creative strategies focused on addressing customer needs and resolving concerns.-Clarified customer issues and determined the root cause of problems to resolve product or service complaints.-Educated customers about billing, payment processing and support policies and procedures.-Met customer call guidelines for.

-Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags using reporting metrics and KPIs.-Established a culture of world class, premier customer service experience and satisfaction.-Created a new department, and created the training materials/manual, and trained classes of new.

-Trained and mentored new employees to maximize team performance.-Exercised composure under pressure and in escalated customer service scenarios.-Excelled in every store position and regularly backed up front-line staff.-Managed schedules, accepted time off requests and found coverage for short shifts.-Supervised employees and oversaw quality compliance.

Doctor Of Law - Jd

Activities and Societies: Order of Barrister National Honors Society; Top 10% Oralist; Top 10% Trial Advocate; Outstanding Advocate Award.

Bachelor'S Degree Honors, English Language And Literature/Letters, 3.88

Magna Cum Laude; Phi Alpha Delta Pre-Law Society

Associate Of Arts (A.A.) Honors, English Language And Literature, General

Phi Kappa Theta National Honor Society; Sabiduria Honors Academic Journal Editor