Oversee the Account Management Department that works with over 4,000 accredited businesses in Western Michigan. Train and mentor Regional Account Managers. Educate new and existing accredited businesses of BBB Benefits. Design and implement advertising strategies for accredited businesses on the BBB website. Develop marketing plans and targeted email campaigns with a focus on achieving goals and budgets. Present additional products and services to our accredited businesses. Perform on-site presentations at businesses, schools, and Senior Centers.

Improved customer satisfaction by finding creative solutions to problems.Created agendas and communication materials for team meetings.Attended and coordinated company involvement in insurance industry trade shows.Provided excellent service and attention to customers when face-to-face or through phone conversations.Earned reputation for team leadership and teaching skills.Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.Achieved national recognition for having highest insurance agent enrollment in company website.Completed overall Salesforce contact corrections for over 700 accounts resulting in 95% accuracy.Penetrated new markets by investigating competitor products, services and trends.Taught continuing education classes to local Insurance agents.Promoted product and service benefits through location tours and engaging presentations.Worked closely with Regional Managers to achieve 15% increase in insurance agent referral business.Received "Safelite Spirit" award in recognition for leadership in local events and overall team support.Built lasting relationships with customers, vendors and suppliers.

Directed and led employees, supervising activities to drive productivity and efficiency.Coached and mentored employees by delivering training, guidance and performance monitoring.Supported sales management initiatives to optimize business development.Managed commercial and residential glass projects from start to finish.Evaluated employee performance and developed improvement plans.Collaborated with store manager to develop strategies for achieving sales and profit goals

Connected with current customers to assess satisfaction, determine needs and offer new services.Identified potential customers and evaluated market potential.Optimized sales volume by managing accounts and building rapport with repeat customers.Developed and delivered new business requisitions through business-to-business sales and trade shows.

Answered customers' questions and addressed problems and complaints in person and via phone.Fostered relationships with customers to expand customer base and enhance loyalty and retention.Made recommendations to customers to promote brand effectiveness and product benefits.