Randy Tu Email & Phone Number

Fremont, California, United States

Palo Alto, California, United States

• Engineered and sustained business-critical systems, enhancing system reliability and user satisfaction through continuous process improvement, aligning with ITIL best practices.
• Configure and manage SSO for enterprise applications, optimizing access control and strengthening security compliance to safeguard business assets.
• AWS policy administration and IAM identity management, supporting secure and scalable cloud operations.
• Contributed to all phases of the application lifecycle, from initial concept to decommissioning, ensuring effective delivery and operational continuity.
• Led weekly change control sessions with stakeholders, ensuring cohesive alignment and seamless integration of IT system updates.
• Manage O365 applications and services, including Exchange, Azure, SharePoint, Teams, and collaboration tools.

Menlo Park, California, United States

Menlo Park

• Managed mobile devices using Jamf Pro for application deployment, OS configuration, patch management, and reporting.
• Automated workstation and conference room device setup processes for increased efficiency.

Cupertino, California

• Directed lifecycle management for workstations devices, overseeing application deployment, OS configuration, patch management, and updates using Jamf Pro.
• Desktop support for department members, all Apple building lobbies and security operation centers globally.
• Streamlined the onboarding process for new department members by developing and executing a structured IT orientation program, resulting in reduction in onboarding time and a smoother integration into the ecosystem.

• Resolved software and hardware issues for laptop and desktop systems with speedy turnaround time.
• Sourced cost-effective parts for repairs.
• Updated in-house tools regularly to ensure efficiency and minimize errors.

Graphic Design

Education record