✓ 15+ years of IT leadership within Financial Services, overseeing the integration and change management of 3 acquisitions in 3 years.✓ Executive oversight of diverse teams of 80 across IT Operations at Community Choice Financial.✓ Drove scalable frameworks to support significant growth and IT operations management for 1K+ retail financial centers and 5 corporate offices.Versatile IT leader recognized for the ability to drive evolvement leading with a focus on aligning and delivering business priorities through technology. Effective at sponsoring and implementing initiatives that evolve operations, advance business growth, manage change impacted by M&A, and unlock product advancements to position businesses as a market leader.INFORMATION TECHNOLOGY LEADERSHIP:Authentic and dedicated with the ability to connect teams, inspire collaboration, embrace ideation, and promote a culture focused on business and customer success. Extensive background across technology including technical support, security/network operations, software development, data analytics, and new product development.AREAS OF EXPERTISE- Strategic IT/Business Planning & Execution- IT Operations | Technical Support | Call/Contact Center Operations- Data Analytics | Data Management & Reporting- Program Management | Project Management & Prioritization- Software & Product Development Management- Technology/Team Integration & Mergers & Acquisition (M&A)- Process Improvement | Change Management- Regulatory Compliance- Executive & Stakeholder Communication- People Leadership and Development
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Vice President Of It Services | It OperationsCommunity Choice Financial Family Of Brands Oct 2018 - Jun 2024Dublin, Ohio, UsExecuted the IT operations strategy to advance business growth and future-state objectives, directing a team of 80 throughout Technical Support and Security/Network Operations (SOC/NOC) department responsible for AWS & Azure Cloud environments. Delivered improved internal operations to maintain high availability, redundancy, and technical solutions, supporting 1K+ retail financial centers and 5 corporate offices in the U.S.Transitioned from Vice President of Technical Operations for Check Into Cash in 2021 to Vice President of IT Services with Community Choice Financial after the merger.ACHIEVEMENTS• Critical lead in the integration of multiple M&As, overseeing analysis and integration of technical stacks and teams. Refocused and aligned technology divisions from 4 organizations, to create a holistic and optimized environment using the best technical solutions.• Matured and scaled division to support significant multi-million transaction growth by 192%.• Outpaced customer-focused KPIs targeting wait times, time to resolution, and overall customer satisfaction.Community Choice Financial Family of Brands is one of the largest consumer specialty finance companies in the U.S. Merged with Check Into Cash (CIC) in 2021, acquired Speedy/Rapid Cash (SRC – 2022), and TitleMax (2023). -
Vice President Of Technology – Check Into Cash (Cic)Community Choice Financial Family Of Brands Sep 2009 - Sep 2018Dublin, Ohio, UsAccountable for overseeing Technical Support, Software Development, and Database Reporting for a quickly accelerating business expanding to a footprint of 1200+ retail locations. Directed a team of ~70.ACHIEVEMENTS• Launched new tools and processes to maintain increased demand, including implementing a chat feature that doubled the capacity for managing issue tickets, improved operations, and allowed the ability to maintain support of business growth without additional headcount.• Improved overall response timeframes through tools and rerouting of processes including advancing the queue system to expand capacity.• Oversaw the evolvement of operations, targeting improved quality, stability, resource availability, and advancement of reporting to drive greater decision-making.Achieved promotion in 2014 from Senior Technology Director (2009 – 2014) to Vice President of Technology (2014 – 2018).
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New Products Technology Manager – Check Into Cash (Cic)Community Choice Financial Family Of Brands Oct 2006 - Sep 2009Dublin, Ohio, UsSelected to lead the ideation and delivery of first-to-market products to increase customer value, partnering closely with business teams to understand challenges and implement robust products. Oversaw development of products, stakeholder communications, project scope and milestones, and delivery.ACHIEVEMENTS• Launched multiple new products to expand business from solely one product, expanding into Options for Title Loans, Lines of Credit, and Western Mutual money transfers. These new solutions expanded the portfolio and delivered double-digit sales results.Positioned as IT Security and Compliance Supervisor from October 2006 – October 2007.
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Double AgentGeek Squad Jun 2004 - Oct 2006UsRetained to lead the launch of Geek Squad in the Chattanooga market during Best Buy/Geek Squad’s nationwide expansion. Positioned as Senior Agent for District 36 comprising TN, southern KY, northern GA, AL, MS, eastern AR, and western NC overseeing complex IT projects.Managed onsite computer setup, network installations, onsite upgrades, and warranty repairs in addition to diagnostics including virus/malware detection, BSOD, OS issues, and inability to boot.
Randy Warren Education Details
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College Of Engineering At Tennessee Technological UniversityChemical Engineering
Frequently Asked Questions about Randy Warren
What is Randy Warren's role at the current company?
Randy Warren's current role is Vice President Information Technology Operations | IT Services Strategy | Operations, Technical Support, Security/Network/Cloud, Risk Management Leadership ► Advancing Business-Impacting Priorities through IT.
What schools did Randy Warren attend?
Randy Warren attended College Of Engineering At Tennessee Technological University.
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