USOP is a high-quality, full-service integrated orthopaedic care platform that provides the full continuum of musculoskeletal treatment and surgical care to patients in the Southeastern U.S.Supported by Mississippi Sports Medicine and Orthopaedic Center’s (MSMOC) diversified orthopaedic sub-specialties services include:Ultramodern ambulatory surgery centerFellowship training programs and a comprehensive suite of ancillary servicesAdvanced imagingRehabilitation and pain managementUrgent carePharmacySports medicine

Cafe Rio Mexican Grill offers an expansive variety of delicious made from scratch menu options. Enjoy fresh Mexican food in a fast casual atmosphere.

Leading the Brand Retail IT teams to drive the application of retail technology tools and the alignment of systems across business units and operating companies. Through leadership, work closely to identify, recommend, implement and support effective retail solutions. Serving as a senior IT executive supporting Schlotzsky’s Retail IT, specialty Retail IT for Auntie Ann's, Carvel, & Cinnabon, as well as McAlister’s Deli, and Moe’s Southwest Grill.• Increased efficiency through multiple platform integrations to POS. Online, Catering, 3rd party delivery, Loyalty, Kitchen Display and worked closely with POS vendors to developed EMV pilots & certification• Created a shared services department by hiring key talent through networking and in-house staff recommendations have proven a great work environment supporting six brands and their department leadership through streamlined project methodology. Migrated support in-house and increased service levels and shortened resolution times by implementing ServiceNow along with Helpdesk Institute (HDI) certifications• Managed a wide range of POS, back office, loyalty and online ordering vendors and introduced new innovation through partnerships with cloud-based POS service providers. Decreased costs through implementation of back-office systems for multiple brands through POS deployment, implementation of new POS labor modules and control of theoretical inventory management• Supported domestic and international leadership by staying aware of industry trends and consideration for future development for each brand and produced RFI\RFP for various request of Digital Menu Boards, POS, Loyalty Applications and more.

• Disaster recovery (DR) plan initiated with the relocation of virtual server environment to local off-site hosting facility.• Manage 55+ corporate mobile phone accounts by purchasing hardware, management of pooled voice and data plans.• POS and above store solutions selection process and initiating lab development and reintegration of all accounting, payroll and cost control system.• Supporting pilot and development of call center, curbside pickup and RFID guest locator systems to promote speed of service and improved guest interaction.• Introduced online offering June 2011 to achieve over 96% of the system active with online ordering.• RFP proposals for digital menu board selection• Training and introduction of ADP Virtual Edge. Job requisition, posting, recruiting, background check and onboarding of potential hires.• Migration of internal payroll process to ADP PayForce system. • Introduced system-wide back office solution providing web-based payroll, food orders, inventory controls (Actual vs Theoretical), accounts payable and reporting.• Call Center Partnering with Stellar, Inc. and Tillster online ordering to allow calls to be re-routed during peak hours.• Migrated hosted intranet system to an internally developed SharePoint\CRM based product.• Accounting system migration – MAS90 to Microsoft Dynamics GP. (Great Plains). Improved accounting processes and reporting.• Introduction of Kitchen Display System to operations. Improved speed of service and accuracy• Responsible for purchase, installation and management of Symantec’s Corporate Edition of anti-virus software. • Supported Learning Management Systems (LMS).• Management of Security services for Support Center, provide input and recommendations for franchise security, PCI DSS compliance.• Developed restaurant BOH system for cost/recipe analysis and reporting.• Installation of helpdesk software to assist in the management of helpdesk call priority, escalation, and SLA reporting.

• Responsible for divisional Year 2000 compliance• Implemented risk analysis product for Risk Management Department (RiskFolio).• Managed Bank reconciliation product for Treasury Department (CheckFree)• Managed conversion of various in-house applications to assure 2000 compliance• Implemented upgrade and support for GroupWise E-mail system and Network.• Support of LAN with 140+ users and WAN for two remote offices.• Reorganized payroll/system reconfiguration and roll out for Canyon Cafe division, bringing process in-house.• Responsible for international joint venture concepts startup for Point of Sale systems/contracts.• Coordinated moves of two brand offices from Dallas to Madison. Reconfigured existing building to house new Ethernet portion of current Token Ring network.• Setup and Support of Canyon and Don Pablo’s office personnel and network after move.• Support of Canyon/Don Pablo’s Brand restaurant systems; manage first line of support and new store openings.• Upgraded of 120+ existing restaurants hardware/software in 5-month period.• Assisted in the divestiture of 280+ Applebee’s restaurants.• Responsible for acquisition and integration of IT systems in new franchise territories.• Installed 209+ restaurant point of sale systems internally over a 4-year growth period.• Assist in creation of new applications and trained 800+ managers in the use of each.• Supervised and maintained special projects as assigned in addition to daily and project based duties.• Developed and installed kitchen three printer system for rollout to entire system.• Hired and developed second line of support for store systems.