Randy Chen Email & Phone Number

Oakland, Ca, Us

Sunnyvale, Ca, Us

Employed over 20 highly scalable and reliable backend systems based in Java, Rest.li, and OracleDBMS that enable worldwide merchant payment processing on the Payment Engine teamAccelerated LinkedIn business growth and created customer value by expanding LinkedIn product capabilities, allowing our customers to purchase and use these products with easeDiagnosed issues and maintained systems that are responsible for processing $8 billion of annualrevenue from both online and field sales to over 930 million membersBuilt an automated provisioning system for all combinations of products purchased by our customers both online and offline, ensuring that customers have instantaneous access to these products

San Jose, Ca, Us

Develop features, using C++ and Python, for the Unified Threat Defense (UTD) software suite, which provides an intrusion detection and prevention system for Cisco IOS XE Operating System.Implemented process utilization statistics generation and DNS connectivity check features for UTDFix software bugs within UTD and the IOS XE OS for enterprise routers, ensuring that companies can sustain a stable and smooth network infrastructureAutomate unit and regression tests for various UTD and IOS XE features and bugsInstituted a quick adoption of CTC++ code coverage framework and an internal automated test framework, collaborating research between various teams and improving codebase quality

San Jose, Ca, Us

Provided top quality customer service to approximately 300/400 customers daily, resulting in the ability to work and multitask while under a heavy pressure environmentServed as a source of contact with suppliers such as Pepsi, Sysco, Great Wall Trading, and Lucky Trading. regarding orders, arrival dates, and any delays and cancellationsUpdated journal entries with invoices and payments to ensure all entries are up-to-date and errorlessOrganized net expenses and daily revenue on a weekly basis into an excel fileAnswered phone calls from customers as to record reservations and orders in a systematic style

Provided top quality customer service to approximately 300/400 customers daily, resulting in the ability to work and multitask while under a heavy pressure environmentServed as a source of contact with suppliers such as Pepsi, Sysco, Great Wall Trading, and Lucky Trading. regarding orders, arrival dates, and any delays and cancellationsUpdated journal entries with invoices and payments to ensure all entries are up-to-date and errorlessOrganized net expenses and daily revenue on a weekly basis into an excel fileAnswered phone calls from customers as to record reservations and orders in a systematic style

Provided top quality customer service to approximately 300/400 customers daily, resulting in the ability to work and multitask while under a heavy pressure environmentServed as a source of contact with suppliers such as Pepsi, Sysco, Great Wall Trading, and Lucky Trading. regarding orders, arrival dates, and any delays and cancellationsUpdated journal entries with invoices and payments to ensure all entries are up-to-date and errorlessOrganized net expenses and daily revenue on a weekly basis into an excel fileAnswered phone calls from customers as to record reservations and orders in a systematic style

West Lafayette, In, Us

Create programming and lab assignments for the Purdue Computer Science Bridge ProgramCreate a multiple choice exam over Java and Object Oriented Programming

West Lafayette, In, Us

Assisted students in the Java and object-oriented programming course (CS 18000)Led lab sessions with an overview of each lab, improving productivity and understanding of the subject matter to over 40 studentsHosted weekly office hours, helping 5 students per hour to finish their assignmentsAdvanced numerous students to successfully transfer into the computer science major at PurdueCreated Multiple Questions for the Multiple Choice ExamTaught the Purdue CS Bridge program two consecutive years (2018 and 2019)

West Lafayette, In, Us

Provide customer service to roughly 30 internet users daily, ensuring that customers can easily and effortlessly connect to Purdue University’s state of the art internet network.Fix network infrastructure problems, allowing students to connect to fast internet without disruption.Respond to multiple tickets and emails from our clients daily, organizing and maintaining constant communication between our business and its customers.Transport network equipment and employees to fix physical issues at various locations in Purdue.

Omaha, Ne, Us

Research and analyze future topics within technology such as artificial intelligence, cybersecurity, augmented reality, and virtual reality at Explorations Lab at TD AmeritradeConstructed an interactive application on the Pepper robot with Python and voice recognition software, which increased conversion rate at an investor eventPresented Proof of Concepts at internal associate and external client events, generating 50 diverse interactions and amplified general awareness of our team projectsDissected and analyzed project data to create an internal dashboard using React.js and Node.js, allowing 12 team members to quickly track progress on projectsInvestigated smart wearable devices and documented findings onto Confluence, saving the Exploration Labs team 20 hours of researchCategorized thousands of keywords and phrases for analysis in an AI program

Bachelor Of Science - Bs, Computer Science

High School Diploma

Education record