Raneisha Smith Email & Phone Number

Naperville, Il

Handling complex; customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution within multi-jurisdictional and multi-functional customer contact teams in support of AGL Resources seven regulated utilities. Works in a high volume, fast paced, and multi-tasking environment, takes ownership of commercial and residential customer requests for service via telephone, online chat, fax and email. Responsible for service delivery and offers alternative solutions where appropriate with the objective of retaining customer’s business and serves a customer population of more than 2 million customers. Responsibilities include business transactions in connection with activation of new customer accounts , communication to customers using web-based tools , and making financial decisions to protect/collect revenues and adjusts customer accounts. Responsible for regulatory and budget compliance and compliance with work policy, practices, and procedures. Assist in training and coaching new employees.

Conducts interviews and evaluates each prospective student based on his/her needs, desires, interests, qualifications, motivations, and commitments, and in accordance with all school policies and procedures, all applicable federal and state regulations and all accrediting agencies standards and requirements • Completes and maintain all required paperwork and data entry in an accurate and timely manner • Works with other departments (financial aid, academics) to ensure student satisfaction • Acquire and maintain a knowledge base of information on Financial Aid, Tuition Planning, Marketing, and Student Management. • Responsible for the student’s success from inquiry to starting school • Assists students with finalization of enrollment process and starting date with the school • Develops an ongoing relationship with the prospective student from enrollment through graduation

Woodridge, Il

• Provide inbound telephone support to clients • Initiate upgrade of current service; sell products and services for new clients • Resolve billing inquires • Develop and maintain strong relationships to secure client base and customer satisfaction