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• Reports directly to the Chief Operations Officer for APAC• Implements process & improvement for Operations Quality, Field and Repair Services within the region• Regional business planning and strategy implementation for new service offerings• Regional management and technical support to satellite offices, customers and partners within Asia, Pacific and Middle East• Implements after sales support strategy for new product introduction• Implements regional Servicing system for subsidiaries repair and field servicing facilities • Implements KPI process and reporting for all servicing• Product globalization support• Merger and Acquisition Integration

• Reported directly to the Operations Regional Director• Provided regional management and technical support to satellite offices, customers and partners within Asia, Pacific and Middle East• Implemented process improvement for Operations Quality, Field Services and Repair Services within the region• Implementation of certification and after sales support strategy for new product introduction

• Reported directly to the Chief Product Officer• Provided project management consultancy for mobile application development for companies to socialize their payment services• Managed internal and external teams of mobile developers, business analyst and systems architect for successful project delivery • Worked with customers to define scope of projects and ensured project milestones are met; identified risks and maintained communications with various stakeholders

• Reported directly to the CEO• Lead establishment of Project Management Office to improve project management processes. Works with department heads and delivery team to develop standardized project management• Served on the IT Steering Committee and coordinated with Project Board, project work groups and other management group for portfolio and project governance.• Researched and monitored the development of the PMO tools; recommended new technology to department heads for the purpose of process improvement.• Managed internal and external teams of project team leads and software developers, technical support analysts and operations engineers for successful project delivery • Worked with customers to define scope of projects and ensures project milestones are met; identified risks and evaluated lessons learned during project and maintained communications with various stakeholders• Provided a central communication for interaction between the outsource developers, sales, marketing, logistics, R&D and operations support• Improved the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.• Managed and increased the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.• Played a significant role in long-term planning, including an initiative geared toward operational excellence.

• Reported directly to the Regional Director• Managed internal and external teams of project managers, solutions developers, technical support analysts, hardware field support • Implemented project management methodology thru introduction of PMO Lite and PRINCE2• Managed field service and regional hardware repair operation• Provided a central communication for interaction between the outsource developers, sales, marketing, logistics, R&D and operations support• Formulated and implemented project management and support process in dealing with partners, distributors and clients • Traveled around Southeast Asia to project manage banking and non-banking applications and systems implementation for both pre-sales and after-sales projects• Supported partners and distributors in engaging with their clients for business and technical requirements, support and customer relations• Organized training, seminars and road-shows for internal and partners marketing support

• Reported directly to the Country Manager• Managed internal and external project development teams from project initiation through to project completion• Interacted with the outsource developers, sales, marketing and logistics teams• Interacted with partners, distributors and clients for business and technical requirements• Managed banking projects in the Philippines and Vietnam• Managed various projects around South East Asia• Provided technical support for both hardware and software to partners• Organized training, seminars and road-shows for internal and partners marketing support

• Reported directly to the Chief Technology Officer• Formulated and managed Information System plans and budget in line with strategic business plan of the company• Ensured adherence to company standards on hardware, software, communications, integrity of data, virus protection, project management and development methodologies and disaster recovery plan• Project managed a team of project manager, developers and network administrators for systems implementations and development of a mobile gaming, interactive SMS games, applications for telecommunication, advertising and call centre companies• Managed projects of systems implementations and development of various web applications for both local and international clients in manufacturing, entertainment, banks and financial industries • Managed an external client’s IT department as part of companies new IT products and services • Formulated and implemented new products in line with business strategy and prepare proposal for management agreement and approval• Promoted understanding and awareness of information systems and devised plans for users’ training• Advised management on IS issues and how to make use of new technology available wherever possible