With over 20 years of experience in the technology field, I am a passionate and driven leader who combines agile methodology, product strategy, and operational excellence to deliver innovative and customer-centric solutions. As the Chief Operations Officer and Chief Technology Officer at HUBBED, I oversee the end-to-end product development and management of the company's platform, which enables e-commerce businesses to leverage a network of over 20,000 parcel collection points across Australia, New Zealand and South East Asia.I am responsible for setting up and leading highly effective and efficient teams across the IT and digital landscape, including software development, account management, and operational management. I also manage the product road map and portfolio, ensuring alignment with the company's vision, mission, and goals. I have successfully led and delivered multiple projects and initiatives that have enhanced the user experience, increased the retention rate, and expanded the market reach of HUBBED.