Ranganath B Email & Phone Number

Bengaluru, Karnataka, India

supporting Nutanix and Azure

Bengaluru Area, India

support L4 for virtualization and cloud technology. individual contribution.

Providing L3 support to client located in US having 25000+ Servers and 1500 ESX servers. Analyzing flow of the tickets and finding the solution.Creating SOP documentation for automationproviding solution for Dainamic Automation.Handiling L2 escalations.Handling high and critical bridgeAnalysing problems and provide the root cause.windows administrationVMware administrationUpgraded vCenter servers from 5.1 to 6.0Upgraded upgrade Esxi from 5.1 to 6.0Upgraded upgrade SRM from 5.1 to 6.1Upgraded upgrade Platespin Protect from 11.1 to 11.2Analyzing utilization of CPU and Memory.Esxi build and VM build.Managing SRM Adding servers to protected in SRMManaging VR Replication Managing platespin protect Adding and managing platespin work loadsManaging snapshots . Trouble shooting esxi, vcenter and VM shell issues.Regular checking of Change & Incident Management Tool and troubleshooting issues.

Bengaluru, India

Managing 6 Team members as a Team leadAs well as providing L2.5 support to client located in US, UK and Asia, having 50000+ Servers and 300 ESX servers. Provided L2.5 level support on fixing patching issues.Handling escalated issues from L2 and providing Solutions.Handle customer escalations within the shift.Provide support to the technical staff on high priority incidents.Coordinate with all sub teams to ensure efficient and escalation free shift operationsTechnical Guidance to Team Members, Mentoring Team Members.Working with L3 and Managment to understand the process & work requirement, define the documents.Fixing Backup related issues.Technical Training for team members on Windows Technology.Provided support to the technical staff on high priority incidents.Regular checking of Problem tickets, Change & Incident Management tickets and troubleshooting issues.Managing AD, DNS and Domin Contorlers.Restore the user data, system state backup and mail box backup from Veritas net BackupNetwork redundancy – Configuring Teaming using teaming softwareManaging and troubleshooting VERITAS & MSCS cluster servers.Provided Solutions on Firmware, BIOS upgrade related issue.Manage shift operations, escalate urgent\priority issues to managementManaging Printer managment.VMWare Administration.Managed Virtualization Environment using VM Ware ESX 3.x /4.x/5.x, Virtual Center, VI Client, vSphere ClientvCenter configuration and server Administration.Managing Storage and Network.P2v conversions using vmware converter.Managing HA and DRS Clusters, Resource poolsCreating and managing tempalatesManaging Snapshots.

Hyderabad

Providing Level-2 support to client located in US, having 2000+ Servers and 70 ESX servers. ESX, vCenter Installation & Configuration / administrationConfiguration of virtual switches, port groups, service console, vmkernel.ESX patch managementVM’s and templates creations and cloningEsx performance tunings and managementP2v conversions using vmware converter.Creating snapshots and backupsAdded to VMs in Shavlik netchk for updating patches.Performing monitoring and health checkup for servers (event log checks, performance monitoring and check disk)Vmware migration (Vmotion).Decommissioning of old servers which are out of production.Regular checking of Change & Incident Management Tool and troubleshooting issues.Managing Resource Pools.Managing HA and DRS ClustersInstalling OS like 2003/2008 R2 on HP servers and VM slice using ADS and WDS.Connecting physical servers using Raritan tool.Installing Firmware and smart start application on HP servers.Deploying client application on physical servers and virtual servers. Like Facets and some health care applications.Installing IIS applications and configure the sites based on client application.Installing and configuring SQl server and Sybase client.

Hyderabad

Handling Level 1 and Level 2 role.Installing, Configuring and Administering Microsoft Windows 2003/2008 servers.Managing racked Dell servers.IIS and MSSQL server2000/2005/2008 installing, configuration and troubleshooting.Working on server management like DHCP,DNS,TRENDMICRO ANTIVIRUS and PRINT SERVERSCreation and deletion of user accounts.Adding the servers and computers into domain.Installing Applications, Databases and Web Servers Planning and taking back up for servers, application and databasesMonitoring as well as cleaning antivirus on domain machines through the antivirus server.Resolving the domain issues to the users.VM’s and templates creations, deployments, and cloningConfiguration of virtual switches, port groups, service console, vmkernel.VMware Migration(Vmotion)Creating snapshots and backupsMaintain the VPC and VMware Servers.

Bsc(Comp), Maths, Physics, Computers

Bachelor Of Science (M.P, Cs

BSc(Comp)