Ranganathan M Email & Phone Number

Chennai, Tamil Nadu, India

India

Client Data Protection ArchitectCompliance and Risk AssessmentRFP/RFIClient Contract and Client Policy ReviewsSupplier Contract Review/Due Diligence

IT Security (Infra Security Experience):Vulnerability Assessment & Penetration Testing and Vulnerability Mitigation.Security Incident & Event Management Log review and IDAM Review.IT Infra Risk Assessment and handling Security AuditsNew Security Tools Implementation/monitoring. IT Operations Experience:Accountable Leader for Service Delivery.Incident, Problem and Change ManagementMaintenance of Workstation Compliance standards.Client specific controls implementation and adherence.Manage customer relationship & Effective Customer Interaction to deliver requested services.System and Process improvement initiatives. People Engagement and PPA POC.Operational BCM Adherence Management Reporting.Budgeting/Forecasting (handling OPEX budgets).

• Efficient Resource Allocation to the work initiated.• Initiating and Conducting team Reviews.• Competency Mapping of resource to the Job description.• Training need identification of the resources to the Job Description and Continuous monitoring of the performance of the Trainings• Conducting Internal Training on Technical and Behavioral Attributes.• Performance Management Program for the team Members.• Freezing the Goals for the Team members.• Identification of Backup resource for each Job function in the Team.• Conducting Frequent Team Outing.• Handling Escalated calls from Level 1 & 2 agents.• Preparing KPI reports to management on team performance.

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Hardware Service Engineer