System Engineer
Current• Responsible as L1 Technical Escalation to handle the problem, find the root cause of that problem, and escalated to l2. L3, or principal.• Maintaining a system for customer's technologies e.g DDI (DHCP, DNS, IPAM), NMS, and Virtualization.• Supporting systems and services provided to Telco customers such as Telkom, Indosat, Telkomsel, and Government in Indonesia.• Create MoP (Methode of Procedure) for Incident and Service Request.