Bpo Management Middle Mile Fulfillment
CurrentHandled needs of fulfillment hiring driver and staff ops nation wide, ensuring end- to-end process from manpower planning, onboarding until off-boarding.Supervised and maintained >5000 Driver Ops in >70 facilities hub such as Sortation Center and Middle Mile station in nation wide, solve any problem, issues and providing warning letters until decision for terminated driver.Supervised and maintained >500 staff ops under Outsource in >70 facilities hub such as Sortation Center and Middle Mile station in nation wide, solve any problem, issues and providing warning letters until decision for terminated.Coordinated with outsourcing vendors regarding hiring, replacement, cases, and other issues in All Facilities at Nation Wide AreaParticipated in controlling and evaluating the KPI performance of outsourcing vendor management for SPX Express needs.Alignment with Business Development, Operational team, Recruiter and for regarding the need manpower, cases, and other issues driver all station.Solving issue such as hiring, case with stakeholder management ( Business, Planner, Ops Lead )