Rani Birk Email and Phone Number

Flight Planning 2020 for Flight Ops Key Achievements:• Change Manager for a transformation programme to upgrade BA’s Flight Planning application, delivering significant fuel, emissions & operational cost savings• Scoped the People Change by providing analysis & impact of the volume of change this initiative would deliver. Worked with Business to understand the scale of impact for every stakeholder area, & developed People Change / Engagement plans to deliver the change.• Led Process & Training to ensure plans were robust, ensuring People Change requirements identified with robust plans in place to deliver.

People Change MM Programme for BA Engineering (Relaunch) Key Achievements:• Identified & approached by Engineering Business Dev team to re-join the team to support & help deliver People Change • Gained buy in & endorsement to relaunch MM from both Director of Engineering & his LT, won confidence, support and acknowledgment MM must be led from the top. Highlighted resistance in production areas NOT ready to adopt MM, noted by LT.• Developed & signed off People Engagement & Comms plan for launch areas OM. Secured commitment from HRBP. • Worked closely with Learning Academy to create Coaching course for Middle Management, influencing GM to continue to “invest” in management team & supporting the upskilling Business management teams in Change management.Project Independence for Heathrow Ops Key Achievements:• People Change Lead for the airlines 1st fully electric, remote controlled aircraft pushback devices delivering benefits of £11.2m. • Established strong relationships with Sponsor & Sn Management team. Identified/agreed Behavioural training & Engagement strategy for Team Managers/action plan.• Delivered PR & Comms strategy proposal - Phase 1. Given full responsibility of communicating & encouraging continued engagement of colleagues for entire programme, working closely with Trade Unions

Delivered a variety of People and Technology Change projects:Mobile Maintenance Programme for BA Engineering Key Achievements:• Programme Lead for a Technology Transformation Programme for Engineering, accountable for the delivery & implementation of new technology to improve productivity, with a budget of over £10m.• Responsible for business benefits identification, owners, aligned savings with corporate strategic business plan and managed the process of benefit realisation, including benefit measurements. Benefits estimated in excess of £10m annually.• Currently managing and leading a team of Project Managers ensuring project management disciplines are adhered too at all times. People Change Programme for BA Engineering Aug 15 – Jul 16Key Achievements:• Responsible for Project managing the delivery of a People Change programme in Engineering, focusing on productivity, organization design & establishment figures, estimated benefit of £14m annually• Carried out a Post Implementation Review (PIR), ensuring new projects benefit from lessons learnt e.g. Reinforcement to keep change in place. • Responsible for conducting People Change evaluations throughout project lifecycle which informed the people change plan and approach. IAG Synergies Programme for Airports within IAG Group Oct 14 – Jul 15 Key Achievements:• Responsible for Establishing governance structure to deliver cost saving synergies across 3 Operating companies under the International Airline Group (IAG). Strategic objectives included, single supplier(s) & single contract enabling greater negotiating power at a group level, benefits estimated at over £20m.• Delivered a generic model to trial Common Check-in for any airline within the International Airline Group (IAG) Group

Flight Crew Scheduling Futures Programme Jul 13 – Sep 14 Key Achievements:• Managed an RFI / RFP process with Procurement & Stakeholders, delivering options & recommendations to Programme Board for evaluation in line with strategic objectives & business plan, focussing on reducing operational costs & increasing productivity• Designed & delivered governance structure & programme plan up to & including implementation based on lessons learned from similar rostering programme e.g. Cabin Crew Replacement• Developed a Transition model to support the handover from project to business as usual. Cabin Crew Rostering System Jan 09– Jun 13Key Achievements:• Developed & delivered the approach, structure and management of PMO, included Governance structure, programme review processes & roles and responsibilities of every programme team member• Managed & led the PMO office for the programme to ensure the right services & documentation was provided to make informed decisions.• Controlled the programme within its governance framework to achieve on time delivery of programme.• Worked with delivery leads & key stakeholders to proactively identify, consult, manage & drive risk & issues through to resolution to benefit of the programme.• Designed, implemented, led and managed the PIR, presenting results & key messages to the Sponsor & Senior Stakeholders.• Redesigned & reduced Cabin Crew Scheduling, tracking & maintenance Business processes• Conducted “Day in the life” to demonstrate the efficiency of the new Cabin Crew system to prove benefits in the Business Case.• Developed & managed Test Script sign off, process, UAT Defect Process & Entry / Exit criteria. • Delivered process & organisational change by replacing the Cabin Crew Rostering & Tracking System, 2 phased programme, responsibility included supporting Programme Manager in developing the business case• Developed & delivered Enhanced Support Post Cutover Model for Cabin Crew Tracking project.

Manpower Planning System Upgrade Project Apr 06 - Dec 08 Key Achievements:• Delivered 2 phases of a 3-part delivery of a Manpower Planning tool. • Created & delivered a Change Plan, using process modelling techniques to identify As Is to To Be process improvements.• Applying Lean principles & methodology focusing on “quick wins” in the first instance to gain buy-in from stakeholders. With the view to promote a continuous improvement culture in the Manpower Planning team.

Responsible for specifying all functional requirements, developing, building & implementation of a replacement Leave allocation system for Flight Crew. Responsible for designing modules for Leave training courses.Key Achievements: • Devised, created & delivered Flight Crew Leave Replacement application.• Designed Leave Training Modules as the Subject Matter Expert.• Maestro Crew Implementation – Delivered User training to all users.

Manage & Co-ordinate CCMP team analysis and forecast updates for Business Plan and quarterly ForecastUpdates. Working alongside IFS to help achieve productivity targets, reduce wastage & build robust & efficientManpower Plans. Build constructive and supportive relationships with all service partners.Key Achievements:• Established good working practices. • Re-engineered Business processes.• Created a Training DB to store all processes & procedures for efficient & consistent training.

Responsible for managing, developing & delivering a high level of customer service to our Crew community, through engaging with our service partner IFS and “listening” to their requirements and establishing the appropriate medium to deliver a consistent & Flexible service. Key Achievements:• Introduced a 24hr Self Service Information Unit for Cabin Crew – Cyber Cafe• Developed & promoted the use of a FAQ site answering Crew rostering queries.• Successfully integrated the SIU & Call Centre resulting in a cost reductions £50k • Dealt with all recruitment & performance management of my team

Primarily responsible for managing a Technical Support Team of 6 people. Project Managing office moves concerning all IT equipment. Managed recruitment and selection of the team. Responsible for liaising with Service Partners to achieve better service levels & response times to the customer. Monitoring of budget/forecasts for future IT spending.Key Achievements:• Project managed the upgrade off all PC’s to W95, Lotus Notes & migration to NT• Designed & delivered a New Call Logging system, consisting of an Asset DB.• Designed and managed the Manpower Planning corporate event.

Primarily involved in the development and delivery of the training programme for a new Crew rostering system - ATLAS. This consists of the management of the system demonstrations and the writing of session plans, co-ordination of technical enhancements and configuration for Atlas, & finally delivery the training programme to 300 people within Crew Planning/Ops Control and our relevant Service Partners.Key Achievements:• Acquired the necessary training skills to deliver technical and behavioural training within BA.

Training Admin - Flight Crew Planned & monitored courses for new Flight crew personnel working with tight deadlines. Handling daily disruptions promptly to protect the commercial operation. Worked alongside Flight Operations, Flight Operations Development & Manpower Planning, in addition liaising with CAA, both through frequent telephone and personal contact.Pre-ops - Flight Crew Rostering Ensured all rosters were published and issued by the set deadlines. Ensuring that all Statutory requirements were met.Key Achievements:• Skilled at rostering of all crew statii which had different processes• Established a benchmark for multi skilling within Pre-ops & Training Admin.

Providing front line customer service. Key Achievements: • Integrated my previous Customer Services experience with the BA culture and processes.