Rani Brown Email & Phone Number

Remote

• Analyze client surveys, create reporting, and deliver feedback & analysis to business process outsourcing
• Support client projects by identifying & providing solutions
• Perform quality assurance evaluations of processes, internal procedures, and vendor performance to provide data for improvements
• Create policy documentation and guidance materials for government contracts

Remote

• Managed a team of 25 remote call center agents.
• Coach and develop direct reports.
• Motivational coaching to guide team to exceed KPI goals.
• Lead daily team meetings to ensure clearly set expectations & align team on updates/feedback
• Monitor performance metrics. Provide daily, weekly and monthly reporting.

Greater St. Louis Area

• Established a catering business from the ground up, planning and managing all aspects of the business including business development, vendor management and marketing, financial, budgeting, and sales reporting
• Created customized event plans for large scale public & private events.
• Coordinate licensing and permits to ensure the business ran in compliance with municipal and state regulations
• Network throughout the community to increase company profile and profits

Greater St. Louis Area

• Provide leadership, guidance, and continuous mentoring to the customer service team
• Develop and maintain relations with National B2B high-profile vendors
• Create and analyze performance reports to ensure that accounts are being effectively managed
• Facilitate collaboration of cross-functional team deliverables

Creve Coeur, MO

• Set-up and maintain B2B National Accounts, while building a relationship with vendors
• Responsible for day to day client communication and timely completion of client deliverables
• Ensure cost-effectiveness for clientele through market analysis projects
• Assist team with escalation of issues and ad hoc reports as required

Creve Coeur, Missouri

• Call center phone, email & chat support that required Interaction with National Account Corporate contacts.
• Troubleshoot, escalate and determine appropriate actions required for all operational aspects.
• Assist B2B customers with finding cost savings and alternatives for waste and recycling needs.

O' Fallon, Missouri

• Review loan documentation to ensure thoroughness, accuracy, and completeness with documentation standards
• Update and maintain client files and documentation
• Perform routine checks to ensure strict adherence to procedures and controls established within the department
• Responsible for maintaining inventory of collateral files

Lincoln, Nebraska Area

• Manage point of sale SKU mark downs, signage directives, and visual merchandising requirements
• Identify customers purchasing needs and provide recommendations
• Maintain and organize displays while facilitating new and prior inventory per plan guidelines

Bachelor'S Degree, General Business

Certificate in Marketing: 12 credit hour certificate program- outlining consumer behavior, marketing research and sales & retail.

Associate Of Science (A.S.), Business Administration And Management, General