Rani Jackson Email & Phone Number

Responsible for ensuring the Computer Operations Department delivers efficient and high quality service in support of the company's internal departments while maintaining 100% accuracy with all job postings.* Monitors and manages a 24-hour by 7 days-a-week Computer Operations data center* Oversees all host processing including daily, weekly, monthly and quarterly job streams* Takes complete ownership of all activities that occur within Computer Operations* Evaluates and develops improved techniques to ensure accuracy and on-time postings for all job streams* Works with internal employees, as required, to answer all questions related to the Episys (Symitar) system* Directly responsible for implementation and maintenance of all job files on the host system* Oversees server backups and system monitoring for all mission critical applications* Responsible for immediately reporting any critical system failures or downtime to the proper staff and recording the events in the system logs* Oversees and manages new Symitar software releases to provide a testing and staging environment to ensure a smooth implementation* Develops and trains Computer Operations staff to help them obtain a better knowledge and overall understanding of their job duties* Provides exceptional leadership and motivation to the Computer Operations staff* Continuously seeks new ways of streamlining and fine-tuning all processing performed by Operations to create an error-free environment.

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