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Rani Matharoo Hearne is listed as Customer Service Manager at John Crane at John Crane, a company with 4852 employees, based in London, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Rani Matharoo Hearne.
Rani Matharoo Hearne previously worked as Customer Service Manager at John Crane and National Service Manager at Waterlogic Llc. Rani Matharoo Hearne holds Applied Economics (Ba), Economics, 2:1 from Kingston University.
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Experienced Customer Service Manager in Operations with a demonstrated history of working in the facilities services industry. Starting within the industry in 2004, I have worked hard from a graduate level role to create successful UK operations either from scratch or by redesigning existing operations.My strategic process mapping skills, ability to identify operational deficiencies, successful implementation of effective solutions and strong people management skills have lead to me become an extremely successful Operations and Customer Service Manager.Within PHS Waterlogic UK retention and renewals team, I successfully lead the team from a 17.2% churn rate to a 8.4% churn rate. Within PHS Waterlogic UK Operations I successfully lead teams of 30+ to achieve SLAs with a 98% success rate within data analysis, customer service, logistics and service delivery, scheduling of UK engineering teams to attend breakdown-fix, install and proactive services.Within John Crane, as UK Customer Service Manager I lead 3 Teams across 19 team members to deliver Customer Service and Process Management for:1) Wet seals and components2) Gas Seal Projects (first Fit, Gas and Refurbishments)3) Gas components 4) Shipping and Despatch logistics
Listed skills include Leadership, Team Building, Sales Process, B2B, and 23 others.
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Slough, United Kingdom
-Maintaining and improving delivery performance to request and promise through responsivein-house processing times for both Sales & Service activities.-Management for the UK Operations Order book for Wet & Gas demand.-Working closely with Materials Management to aid material forecasting & planning-Reviewing work flows and reduce cycle times
London, United Kingdom
Operations management for UK POU water cooler market.Overseeing a team of 10 to achieve Operational business targets:- Scheduling of engineers to meet customer SLAs (proactive long term/short term and reactive)- Despatch and delivery of customer products to site within agreed timeframes- Project Management of National mobilisation plans- Account management.
Middlesex
To manage site and Customer Service and Customer Retention departments (team of 30+) to deliver 1st class customer service and Operational success. Operations management for UK POU water cooler market for Waterlogic.Overseeing 5 teams with their own management structure within them as below:- Data analyst team: produce internal compliance reports and.
Hayes, Middlesex
To head up and oversee the UK Retention and Renewals Department for PHS Waterlogic.- Manage coach and develop a team of 12 - Target team to retain and upsell to each customer requesting to cancel: find real reason for cancellation and offer associated solutions to each customer- Proactively contact all customers approaching renewal and negotiate extended.
Middlesex/Caerphilly
I was chosen to join the 18 month Graduate trainee program following assessment centres and interviews (2 graduates employed per annum).During this time I was assigned 3 x 4 month individual projects by the MD of my allocated divison to present to the CEO of the company.Exposure to all of PHS' divisions within this time working alongside senior management.
Other employees you can reach at johncrane.com. View company contacts for 4852 employees →
Craig Frazer
Colleague at John CraneMölndal, Västra Götaland County, Sweden, Sweden
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Rene Nunez
Colleague at John CraneGreater Chicago Area, United States
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PW
Piotr Wiazowski
Colleague at John CraneBracknell, England, United Kingdom, United Kingdom
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LJ
Leon Jaskolski
Colleague at John CraneGreater Aberdeen Area, United Kingdom
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Roan Honywill
Colleague at John CranePembrokeshire, Wales, United Kingdom, United Kingdom
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Emanuele Serra
Colleague at John CraneAugusta, Sicily, Italy, Italy
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NM
Nicolas Martin Gurfinkel
Colleague at John CraneBuenos Aires, Buenos Aires Province, Argentina, Argentina
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JM
Jishnu Mukherjee
Colleague at John CraneGreater Aberdeen Area, United Kingdom
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RW
Robert Walsh
Colleague at John CraneNorcross, Georgia, United States, United States
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TA
Tareq Anezi
Colleague at John CraneUnited Arab Emirates, United Arab Emirates
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Quick answers generated from the profile data available on this page.
Rani Matharoo Hearne works for John Crane.
Rani Matharoo Hearne is listed as Customer Service Manager at John Crane at John Crane.
Rani Matharoo Hearne is based in London, England, United Kingdom while working with John Crane.
Rani Matharoo Hearne has worked for John Crane, Waterlogic Llc, Phs Waterlogic, and Phs Group.
Rani Matharoo Hearne's colleagues at John Crane include Craig Frazer, Rene Nunez, Piotr Wiazowski, Leon Jaskolski, and Roan Honywill.
You can use AeroLeads to view verified contact signals for Rani Matharoo Hearne at John Crane, including work email, phone, and LinkedIn data when available.
Rani Matharoo Hearne holds Applied Economics (Ba), Economics, 2:1 from Kingston University.
Rani Matharoo Hearne is listed with skills including Leadership, Team Building, Sales Process, B2B, Key Account Management, Account Management, Sales, and Operational Planning.
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