> Report directly to the CIO> Set out the Services Roadmap to meet Market needs> Lead the Service Pricing, Benchmarks, and Business Case preparation > Develop the NavLink and partners’ service descriptions, proposal templates, customer presentations, marketing communications, and interfacing processes.> Lead and Accelerate new services roll-out by working with internal and partners’ various departments across different countries: o Enablement (Platform design… Show more > Report directly to the CIO> Set out the Services Roadmap to meet Market needs> Lead the Service Pricing, Benchmarks, and Business Case preparation > Develop the NavLink and partners’ service descriptions, proposal templates, customer presentations, marketing communications, and interfacing processes.> Lead and Accelerate new services roll-out by working with internal and partners’ various departments across different countries: o Enablement (Platform design and implementation) o Marketing (strategy, service development and management) o Operation (Interfacing processes) o Operation and Business support systems o Billing, Sales, Customer Care and Operations> Liaise between Telco Partners and internal technical, product and commercial teams in order to deliver NavLink’s value proposition> Project manage the introduction of new services within partners’ organization (ensuring required signoffs from relevant departments, business and technical support systems updates, pricing approvals, technical pre-requisites implementations, …)> Report periodically to the Executives about progress, issues, or delays and follow up on a regular basis with all stakeholders> Conduct sales training and oversee pre-sales activities for new services> Identify and implement Service Enhancements and Cost Reduction by adopting new technologies and best practices to increase processes efficiency> Propose and Prepare Service Promotions and related Financial impact studies> Conduct presentations to promote NavLink products and services and coach new recruits> Employ candidates applying to various technical positions at NavLink> Develop the NPI team expertise, skills, and motivation to carry out professionally and with high quality standards their duties Show less

> Design and deliver systems and network projects ranging from large scale IT management Solutions to Messaging and Communications platforms for customers and for new NavLink operations> Identify and roll-out new technologies across organization to ensure continuous improvement> Support the Solution Center and review proposals and provide costing and estimates> Prepare and deliver workshops and trainings to increase awareness among internal staff and customers

> Create Position and Progress Reports to the DC NOC Manager to aid in decision making process> Design and Implement Customer Platforms hosted at QDC> Manage and maintain the Data Center IT Monitoring and Management Platform in accordance with the SLA’s> Lead and Assist Operation team members> Enhance operational efficiency by implementing best practices to Processes and Tools> Support the Pre-Sales team in solution design and customer proposal writing

> Assign tasks among the department personnel, and perform continuous feedback to superiors. > Asses and control projects timeline > Establish technical contact with product suppliers and international bandwidth providers

> Operate and Manage various equipment and technologies:o Cisco Routers, Accesses and Switcheso Cisco Security Devices (IDS and PIX)o Appliances (proxy machines, hosting machines) o Windows Server and Active Directory Domain o UNIX environment (mainly Linux)o Monitoring and Management Toolso Backup Software (NetBackup, HP Data Protector..)o Mail Servers (on Sun Solaris Machines) o Broadband Solutionso Leased Lines (both digital and analog)… Show more > Operate and Manage various equipment and technologies:o Cisco Routers, Accesses and Switcheso Cisco Security Devices (IDS and PIX)o Appliances (proxy machines, hosting machines) o Windows Server and Active Directory Domain o UNIX environment (mainly Linux)o Monitoring and Management Toolso Backup Software (NetBackup, HP Data Protector..)o Mail Servers (on Sun Solaris Machines) o Broadband Solutionso Leased Lines (both digital and analog) o Satellite Receivers Show less