Rani Verma Email and Phone Number

JoulestoWatts is a Strong Organization in India offering Astute Staffing Solutions, catering to Fortune 500, Unicorn Companies.

HDFC declared 'Too big to fail' and rated India's No.1 Bank. Excited to Handle Corporate relationship end to end banking solutions, Portfolio Clientele for Financial planning, Investments, Mutual Funds, Current and Savings Accounts, Forex, Insurance, Business, Personal Loans and Home Loans.

 Manage and drive the team of 4 that supported client API side of relationship. *Created Tableau Dashboard for Account Management and API team to refer the performance on daily basis and understand the trends and use it for growing business with help of BI team. Business Analysis for a custom management tool – worked with external vendor to get the initial prototype built. Lead transformation and analysis of SQL Data to be used for various Performance Monitoring metrics. Streamlining the team's Goals, OKR’s while working under the leadership of CEO. Provide roadmap for Performance Monitoring, Fixing Bugs, Solving Client Issues, API integrations related initiatives and implemented the same. Coordinate with product team for End to End Zendesk-Ticket Management tool implementation for enterprise wise service and support flow and management of queries/tickets and Live CHAT For clients. Co-ordinate with Technology team for tracking the developments and making it then introduce to customers and help in implementation. Analyze the existing workflows and help other clients and account managers to have effective workflows in sync with Mystifly API Workflow. Catch-ups on client challenges and solutions with dashboard level data and present it to business team for all regions APAC, EMEA, AMERICAS. Co-ordinate with Suppliers in absence of Supplier Team member for technical issues. Make API team weekly reports on progress of short term and long term goals. Weekly or Fortnightly / Sprint calls with Clients for review and accordingly work on the timelines of the discussed matters. Work on creating appropriate user stories for new features proposed to the product team. Share ideas to every unit based on the understanding of business and client requirement to improve infrastructure and performance. Travelled to Indonesia twice for client visits and Sales.

*Grew the existing accounts to 10X by analyzing client past performance of APAC region, Data analysis and use the relevant information for growth.*Handled Indonesia and other major countries of APAC for business growth. *Present research on countries and build customised business plans and discuss with clients for growth.*Soft mentoring to colleagues on solution selling and API.*Ensuring client's operations, finance, technology related challenges are addressed and the business functions smoothly without affecting the growth. *Work with upper management and fellow colleagues during events to support and optimise growth for each clients.*Make Business plan for the accounts and help in making business plans for the region.*Co-ordinate with Suppliers in absence of Supplier Team member for negotiation of rates.*Make weekly reports on progress of clients.

 Managing the branch of 10 for sales, operations, support to finance team and legal team. work with upper management for performance visibility.**Analysing the calls data, business achievement data, pick trainings on subject matter(destinations, gds) and implement the learnings to branch and members. **Achieved 80% of target of 22 CR Revenue as Branch Manager during Jan 16 to April 17. Acquired 20 Corporates for Holiday Business. Achieved consistently 100% of Target as Assistant Manager during Sep 14 to Jan 16. Did large Groups for Jain University and corporates. Handling individual, corporate and group queries and contributed in converting them. Generating revenue for the company and contributing to the sales target.  Handling VISA Procedures for all the clients pertaining to their travel. enhancing existing and building new supplier network around the world. Maintaining the service standards by timely client servicing. Achieved Specialization in Cruise, Holiday Destinations Certifications. Supporting the team to deliver targets and drive sales. Providing product feedback to respective teams as and when appropriate and change recommendations. Presenting the performance to upper management. build revenue target and implement in branch.

 Handled Outbound Sales in Mumbai and Bangalore. Achieved 80% Of Target consistently of 3.5 CR of Revenue in Mumbai and Bangalore individually.  Specialist in Group and Customized tours Handled individual, corporate and group queries and contributed in converting them. Generating revenue for the company and contributing to the sales target.  Handling VISA Procedures for all the clients pertaining to their travel. Maintaining the service standards by timely client servicing. Managed the branch in absence of the branch manager. Achieved Specialization in Cruise, Holiday Destinations Certifications.

 Handling Outbound Sales for Mumbai, Pune and Ahmadabad Region. Specialist in Selling destinations like EUROPE, MAURITIUS, FAR-EAST, SOUTH AMERICA, INDONESIA, BALI etc. FOR Individuals, Groups and Corporates. Generating revenue for the company and contributing to the sales target. Have contributed about 25-30% every time of total target. Handling VISA Procedures for all the clients pertaining to their travel. Maintaining the service standards by timely client servicing. Handling Retail Walk-in Request, Web requests, Phone queries to generate maximum target. Assisting the line manager to understand and formulate the sales, target and process to further attain the target and expectation set by superiors and upper management. Was awarded for best Consultant in Holiday Packages. Got opportunity to attend trainings on various destinations by various travel boards of different countries.

 Associated & supported Sales Support team in sales operations.Worked in Commercial Unit under the payroll of TT Logistics. Efficiently generated reports based on sales on British Airways and sending it to other BA-stations for audit for 2 daily flights of British Airways. Adeptly assisted sales team with Oracle-based software to ensure efficient performance by uploading rates for short period. Successfully updated all the databases of BOM-Cargo. Worked in Import Department for Carting and Release of Cargo in absence of Import Team members.

 Served as Customer service associate in WNS. Joined as Trainee. Awarded STAR OF TQR (ticketing, queues & reservations department) twice for best performance. Trained new trainees in Sabre, Galileo, Amadeus & process (voice & data). Received certificate for good performance in all the levels (phase-I, phase-II & ATO Senior Associate). Gained experience as Reissue agent - reissuing existing tickets of passengers. Efficiently managed escalation calls from Airport Ticketing Office across US. Issued tickets for more than 150 airlines across globe, more than 200 tickets per day.