- Participate in presales activities for all projects related to development.- Convert Leads to Opportunities.- Present our development team’s services/products to customers.- Present POC to customers.- Define scope of work.- Communicate business needs with technical team to work on high level technical requirements and high level plan.- Responsible for proposal documentation using our company’s predefined templates.- Participate in the road map for company's products and technologies.- Define product’s required enhancements according to the market demands.

- Communicating Scope of work with customers.- Responsible for Scope of work in Proposal documents.stakeholders.- Act as focal point of communication between Pre-Sales team and Development team.- Communicating business requirements with business stakeholders.- Communicating designs with the UX designer.- Writing Requirements Specifications document.- Writing User Stories.- Communicating the requirements with technical team.- Participating in preparing Project Plan.- Following up the project progress with the technical team according to the project plan.- Participating in UAT.- Leading BA team.

- Act as consultant in company’s other projects- Discuss project/release scope with Engineering director and project manager- Discuss business requirements with business stakeholders using one to one meeting, group meeting, presentations- Writing business requirement documents- Perform gap analysis- Working with UX designer to receive prototypes- Writing user stories- Discuss requirement with implementation team and clear any unambiguous points- Lead junior analysts (Assign tasks, review documented user stories)

- Analysis to organization's business and current solution- Gathering business requirements- Writing Business Documents- Writing Requirement Documents using workflow diagram to explain the project workflow, use cases tables, form tables and wireframes- Writing User stories and update the backlog- Following and updating user stories status when it reaches done status- Communicate the requirement with the development team- Communicate the prototypes with the UX designer till agreement to the best usability- Adjusting screens, workflows and Boards on Jira- Attending business meetings and writing meeting minutes

- Follow test plan- Prepare Test Data- Prepare Test Scenarios- Execute test cases- Ensures that the product meet customer requirements.- Ensures that discovered defects are corrected and open issues are resolved.- Reviews Products before delivery to the customer.- Sit with the client after system deployement in the UAT stage to show the system usability

- Worked for a multinational account- Provide first level support to end users.- Provide Tele-Support (over the phone or by email or Chat)- Generate Ad Hoc Excel Reports from SQL Databases- Providing day-to-day operational support for the business applications- Responsible for supporting, troubleshooting and assisting in the resolution of application issues- Reporting Technical issues to the Technical team.- Monitors critical situations and reports to management.- Establish guidelines and user manuals.- Organize and give training to end users