Managing the recruitment process of the Customer Care Department, Managing the on-boarding process run by the screening team, starting with the offering session for the accepted candidates until the final follow ups with the candidates on hiring documents and coordinating with the HR Services Team on the contract signing sessions to ensure a smooth landing for all candidates.Key achievement : Transformed the mass hiring process for the Customer Care Department to offer the best candidates’… Show more Managing the recruitment process of the Customer Care Department, Managing the on-boarding process run by the screening team, starting with the offering session for the accepted candidates until the final follow ups with the candidates on hiring documents and coordinating with the HR Services Team on the contract signing sessions to ensure a smooth landing for all candidates.Key achievement : Transformed the mass hiring process for the Customer Care Department to offer the best candidates’ experience and making the process most efficient with an on-time hiring success rate of 100% and 0% early attrition Show less

Managing the In-House Assessment Center end-2-end: setting the Assessment House Calendar, coordinating with in-house assessors to attend, assigning the relevant assessment cases to each candidate based on the complexity of the role they are being assessed for, managing the new assessor’s training, managing the assessment center database and reviewing the assessment cases.Managing the test sessions for internal employees and the tests database. Scoring the tests and coordinating with Hiring… Show more Managing the In-House Assessment Center end-2-end: setting the Assessment House Calendar, coordinating with in-house assessors to attend, assigning the relevant assessment cases to each candidate based on the complexity of the role they are being assessed for, managing the new assessor’s training, managing the assessment center database and reviewing the assessment cases.Managing the test sessions for internal employees and the tests database. Scoring the tests and coordinating with Hiring Managers and Resourcing SPOC. Show less

Managing the trainings operations and logistics-On a yearly basis, managing the summer trainees onboarding in terms of their allocation, managing their induction, transportation, salaries and the final certificates-Managing Benefits operations (Pension, Employee Awards and allowances)

-Managing the end-2-end hiring process starting with the offering session, contracts writing, and creating employee’s profile on system.-The In-sourcing Project: managing conversion processes of 4000 employees from their Outsourcing Vendors to become Vodafone Employees.-Handling contract renewal processes across all departments.-Handling System updates on both Oracle and SAP

-Handling customers calls and cases-Recording the calls details on the system (using Siebel and Minsat)