Customer service:• Managing & Monitoring ITT distributors/representatives in Egypt, Pakistan, North Africa &Middle East and coordinating with them for the required support to secure the orders.• Build long-term relationships with new and existing customers.• Visit customers when needed to facilitate the expansion throughout the market.• Awareness of the industry competition & competitors activities within the market.• Lead the overall negotiation process and develop an efficient business proposal to present to the customer and close the deal in term of sales agreement.• Management of presentations, proposals and tenders.• Negotiate with suppliers for the tender main components (ex: motor, mechanical seal..) based on; best available prices, lead-time, payment terms, and technical compliance.• Support “Clean order” process to the manufacturing facilities.• Work closely with other divisions to find opportunities to cross sell.• Providing senior management with feedback, forecast and opportunities for growth. • In addition, to below Sales Support Engineer tasks, Team Management:• Managing & motivating the team to achieve their individual monthly, quarterly, and annual goals.• Monitor and develop the team performance & skills.• Develop & maintain KPIs and reports to measure team performance; correct deficiencies where necessary• Manage day to day operations.• Achievement: Support Area seals managers to achieve the target and Increase Sales by 15% for EMEA

-Expanding the same role performed previously for EMEA.-Junior engineers development: Provided guidance and support to new and junior engineers, fostering their professional growth.-Distributor management: Monitored and coordinated with distributors/representatives in Egypt and North Africa.-Achievement: Contribute to a 20% increase in sales revenue for Egypt and North Africa.

-Technical and Commercial Quote Development: Develop accurate and compelling technical and commercial quotes and proposals for customers in Egypt, Algeria, and Libya, ensuring they align with company strategies and customer requirements.-Sales Negotiation and Closing: Effectively negotiate and close sales deals with prospective clients, building strong relationships and addressing their needs.-Cross-Functional Collaboration: Collaborate closely with sales, product management, and marketing teams to develop and execute effective sales strategies, ensuring a seamless customer experience.-Manufacturing Coordination: Coordinate manufacturing activities to ensure timely delivery and adherence to customer specifications, minimizing delays and maximizing customer satisfaction.-Market Development: Collaborate with sales teams to develop targeted market strategies, identifying new opportunities and expanding market share.-Needs Assessment and Solution Provision: Identify client needs and recommend appropriate products or services, tailoring solutions to meet their specific requirements.-Client Relationship Management: Establish and maintain strong relationships with key decision-makers and stakeholders through effective communication channels, including calls, emails, and networking platforms.-Industry Engagement: Attend conferences, meetings, and industry events to stay updated on market trends, network with potential clients, and represent the company.