Overseeing a team of 10 in day-today operations, ensuring the services of clients are efficient and effective, while ensuring quality, timeliness, and alignment with organizational goals● Spearheading performance enhancements, implementing metrics and continuous improvement initiatives that elevated service quality, shortened delivery times, and amplified customer satisfaction.● Cultivating strong interdepartmental relationships, collaborating with sales, marketing, and technical teams to harmonize service offerings and creating cohesive, remarkable customer journeys.● Leading and motivating cross-functional teams, nurturing a culture of accountability, professional growth, and high-performance.● Forging enduring client relationships, deeply understanding their unique requirements and crafting tailored solutions that proactively tackle challenges and maximize value.● Revamping service workflows, identifying bottlenecks and integrating innovative technologies to boost efficiency, resulting in cost savings and optimal resource allocation. ● Conducting comprehensive data analysis to evaluate service performance, translating findings into actionable insights for leadership and leveraging data for astute operational decision-making.● Upholding strict compliance with industry regulations, standards, and mandates, ensuring the utmost integrity, security, and confidentiality in all facets of service delivery.● Prioritizing customer feedback and needs, infusing insights into service strategies to exceed expectations, nurture lasting client bonds, and consistently delivering exceptional experiences.

Manage NOC day to day operations, helping to ensure quality assurance, workforce management solutions, process improvement and on-going training initiatives.

Support Dataprise’s Internal systems infrastructure with the primary focus on disaster recovery and Microsoft cloud solutions partnerships

Dedicated Client Engineer for a leading global financial services firm

Rated top performer since May 2014Rated top performer of the month for Fastest Average Speed of Answering CallsLog incidents and requests into the Service Desk ApplicationProvide telephone, remote and email supportProvide first call resolution to computer hardware and software problems through troubleshooting techniquesEnsure that support requests including application specific and others that cannot be resolved within 20 minutes (maximum) are properly routed to Senior Service Desk Engineers or external resources as neededPerform configuration and troubleshooting of Windows Server, DNS, VPN Clients, Group Policy, Folder Permissions, Printers on Terminal/Citrix servers, Printer Servers, Office 365, workstation and network connectivity issues, and Exchange ServerProvide technical support for Microsoft Office Applications and Microsoft Office 2007-2013

*Increased consumer awareness and achieved sales targets by handing out flyers; Promoting company via social networking channels; mass email; local conventions*Conducted market analysis and monitored competitive activity*Designed and implemented strategic business plan objectives*Leveraged technical resources to design and create campaign deliverables, including email invitations, articles and marketing videos*Consulted with advertising agencies to arrange promotional campaigns in all types of media.*Managed all internal, external and crisis communications*Planned and organized seminars, meetings and retreats*Raised brand awareness through consistent marketing efforts and product campaign launches

Promote brand, products and services during events in the tri state area *Consistently solidified appointments and sweepstakes entries for commission incentives*Demonstrated outstanding presentations of product requirements and window minimums*Ranked leading ambassador at first home show Feb. 2012

Placing qualified candidates with top companies throughout the Nation. *Utilize established, proven recruiting resources to attract qualified professionals interested in contract and contract-to-hire employment*Screen candidates to ensure their qualifications meet open positions -Over phone, email, and in person*Present job opportunities to qualified candidates and negotiate contract terms*Relationship building and network for new business opportunities and referrals

Sold print and online advertisements to colleges and universities nationwide, within assigned territories. * Ranked leading representative out of five since January 2010* Consistently made at least 60 outbound sales calls per day*Broke into a new account that introduced the retail industry for the first time in company history

Boosted revenue and brought in new businessReached 110% of quota for one quarterExecuted client’s needs in the most cost effective manner while building and maintaining a relationship